Job Summary
We are looking for a proactive and organized HR Cum Technical Support Executive who can efficiently manage HR operations while providing first-level technical support to clients. The ideal candidate should possess strong communication skills, basic technical knowledge, and the ability to handle multiple responsibilities in a fast-paced environment.
Key Responsibilities
Human Resources
- Manage the complete recruitment process, including sourcing, screening, scheduling interviews, and onboarding.
- Maintain employee records, attendance, leave, and HR documentation.
- Prepare offer letters, appointment letters, experience letters, relieving letters, and other HR documents.
- Coordinate employee induction and orientation programs.
- Assist in payroll inputs and employee engagement activities.
- Ensure compliance with company HR policies and maintain confidentiality of employee information.
- Coordinate internship programs and maintain intern documentation.
Technical Support
- Provide first-level technical support to clients via phone, email, WhatsApp, or remote sessions.
- Log, track, and follow up on customer support tickets.
- Troubleshoot basic software, application, and system-related issues.
- Coordinate with the development team for bug reports, feature requests, and issue resolution.
- Assist clients with software installation, configuration, and user guidance.
- Prepare user manuals, FAQs, and support documentation.
- Escalate unresolved technical issues to the appropriate technical team and ensure timely resolution.
- Test software updates and verify reported issues before deployment.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
