Role description
Who we are
At UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our clients to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
Summary
UST is seeking an accomplished Senior Scrum Master / Project Manager with 18–20+ years of IT experience and extensive expertise in the Healthcare domain. The ideal candidate will lead large-scale Agile transformation initiatives, manage enterprise healthcare technology programs, and drive successful project delivery across cross-functional, distributed teams. This role requires deep expertise in Agile methodologies, program governance, stakeholder management, healthcare business processes, regulatory compliance, and strategic project execution.
The Opportunity
- Lead and facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Grooming.
- Coach Scrum Teams, Product Owners, and stakeholders on Agile, Scrum, Kanban, SAFe, and Lean Agile best practices.
- Drive Agile transformation initiatives and improve Agile maturity across teams.
- Remove impediments and foster high-performing, self-organized teams.
- Promote continuous improvement through retrospectives, metrics, and process optimization.
- Manage the complete project lifecycle from project initiation through deployment and production support.
- Develop project plans, schedules, budgets, resource allocation plans, and delivery roadmaps.
- Monitor project scope, timelines, risks, dependencies, and deliverables to ensure successful execution.
- Manage enterprise healthcare programs with multiple concurrent workstreams.
- Drive on-time, high-quality delivery aligned with organizational objectives and business priorities.
- Oversee project forecasting, financial tracking, capacity planning, and resource management.
- Collaborate with executive leadership, business stakeholders, product owners, architects, vendors, and delivery teams.
- Prepare executive dashboards, project status reports, risk registers, and governance reports.
- Facilitate decision-making, issue resolution, and cross-functional collaboration.
- Build strong relationships with business and technology stakeholders to ensure project success.
- Lead healthcare initiatives involving:
- Claims Processing
- Enrollment & Eligibility
- Provider Data Management
- Care Management
- Utilization Management
- Prior Authorization
- Member Services
- Population Health
- Healthcare Analytics & Reporting
- Ensure compliance with healthcare regulations, including HIPAA and organizational governance standards.
- Collaborate with business teams to understand healthcare workflows and support digital transformation initiatives.
- Drive operational excellence and healthcare modernization programs.
- Identify, assess, mitigate, and monitor project risks, issues, and dependencies.
- Ensure adherence to PMO governance frameworks, project management standards, and compliance requirements.
- Conduct project health assessments, quality reviews, and continuous improvement initiatives.
- Support audit readiness, risk management, and regulatory compliance activities.
What You Need
- 18–20+ years of overall IT experience.
- 8+ years of experience as a Scrum Master, Agile Lead, Project Manager, or Program Manager.
- Extensive experience delivering enterprise Healthcare Technology projects.
- Strong expertise in:
- Agile Scrum
- Kanban
- SAFe
- Lean Agile
- Strong understanding of the Software Development Life Cycle (SDLC).
- Proven experience managing large-scale, cross-functional, and geographically distributed teams.
- Expertise in project planning, budgeting, forecasting, resource management, and delivery governance.
- Strong experience with project management and collaboration tools, including:
- Jira
- Azure DevOps
- Rally
- Confluence
- Excellent stakeholder management, leadership, facilitation, communication, and negotiation skills.
- Strong analytical, decision-making, risk management, and problem-solving capabilities.
Mandatory experience in one or more of the following:
- Healthcare Payer Operations
- Claims Processing
- Enrollment & Eligibility
- Provider Data Management
- Care Management
- Utilization Management
- Population Health
- Member Services
- Healthcare Analytics & Reporting
- Regulatory Compliance (HIPAA)
- Enterprise Agile Transformation experience.
- PMO governance and portfolio management.
- Digital healthcare modernization initiatives.
- Change management and organizational transformation.
- Vendor and client management experience.
- Experience leading large enterprise programs across multiple business units.
- Lean process improvement and operational excellence initiatives.
- Healthcare cloud transformation or enterprise modernization projects.
- Bachelor's or Master's degree in Computer Science, Information Technology, Healthcare Informatics, Business Administration, Engineering, or a related discipline.
- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM)
- SAFe Scrum Master / SAFe Agilist
- Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- Lean Six Sigma Certification
- Certified Healthcare Professional (preferred)
- 18–20+ years of overall IT experience.
- 8+ years of experience leading Agile delivery and enterprise project management.
- Proven experience delivering large-scale Healthcare technology and digital transformation programs.
- Agile Delivery & Transformation
- Scrum & SAFe Leadership
- Project & Program Management
- Healthcare Domain Expertise
- Claims Management
- Regulatory Compliance (HIPAA)
- PMO Governance
- Risk & Issue Management
- Stakeholder & Executive Management
- Budget & Resource Planning
- SDLC & Agile Methodologies
- Team Leadership & Mentoring
- Strategic Planning
- Conflict Resolution
- Change Management
- Effective Communication & Executive Presentation
What We Believe
We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. Today, those same values inspire us to encourage innovation, champion diversity and inclusion, and place people at the center of everything we do.
We will listen, learn, be empathetic, and help selflessly in our interactions with everyone.
Through business, we will better the lives of those less fortunate than ourselves.
We honor our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, citizenship status, or any other basis protected by applicable federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures.
Skills
Agile, Claims Management, Compliance, Healthcare
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
