To ensure timely installations and service of installed equipment.
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To develop & mentor the Service team under professional guidance and support.
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Individual responsibility for home state & team responsibility of all service engineers.
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Assist team in scheduling of urgent / important calls to ensure maximum customer satisfaction.
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Demonstrate strong problem-solving skills & team management skills.
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Ensure timely installations and service for all equipment.
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Ensure good relations with all KOLs and with technician groups.
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Ensure seamless demo of equipment across India by supporting local team members.
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Carry out training and performance evaluations of team members.
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Coaching and mentoring of team members.
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Planning and developing strategies to meet customer demands.
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Traveling extensively to build strong customer connect and resolving customer issues on priority.
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Generate leads for equipment from existing and new prospective customers.
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Frequent visits to KOLs to build lasting relationships.
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Resolution of customer complaints with respect to service.
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Carrying out activities pertaining to market intelligence.
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Building & periodically reviewing the progress of all team members.
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Assisting sales and clinical team members to conduct technician and doctor CMEs.
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Weekly / monthly review meetings with team to gauge performance against assigned KRAs and taking necessary actions to improve performance.
10+ years preferably in medical device industry, background of dialysis industry would be helpful.
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Should possess strong business acumen, ability to manage customer demands and work closely with KOLs to resolve their queries.
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Should have the prior experience of handling service in concerned region.
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Should possess team handling experience.
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Should be willing and able to coach and develop team members.
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Education- Bachelor's degree or diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.
Pay: ₹600,000.41 - ₹800,000.00 per year
Work Location: In person
