KRA
Key Responsibilities
Sample KPI / Target
Student Counselling
Counsel prospective students and parents on courses, career paths, eligibility, and admissions.
95% counselling quality score
Lead Management
Follow up on inquiries through phone, email, WhatsApp, and walk-ins.
100% lead follow-up within 24 hours
Admission Conversion
Convert enquiries into admissions through effective counselling.
20–40% conversion rate (or as assigned)
Revenue Generation
Achieve monthly/quarterly admission revenue targets.
Meet assigned revenue target
Student Relationship Management
Maintain positive relationships from enquiry to enrolment.
High student satisfaction (90%+)
CRM Management
Update all enquiries, follow-ups, and admissions accurately in the CRM.
100% CRM accuracy
Documentation
Collect and verify admission documents and ensure compliance.
Zero documentation errors
Communication
Coordinate with academic, finance, and operations teams for smooth admissions.
Timely coordination with no delays
Events & Outreach
Participate in seminars, webinars, career fairs, school/college visits, and promotional events.
Meet assigned event participation targets
Reporting
Submit daily, weekly, and monthly activity reports.
100% on-time reporting
Customer Service
Resolve student and parent queries promptly.
Response within 24 hours
Retention & Referrals
Encourage enrolled students to provide referrals and reduce dropouts before course commencement.
Referral target and low cancellation rate
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
