Manage a team of policy servicing staff to ensure efficient and effective delivery of policy servicing services
Develop and implement process improvements to enhance operational efficiency and reduce turnaround times
Analyze and resolve policy servicing issues, escalating complex matters to senior management as necessary
Collaborate with internal stakeholders to identify and mitigate operational risks
Develop and maintain relationships with external partners to ensure seamless policy servicing operations
Conduct regular quality checks to ensure compliance with regulatory requirements and internal policies
Provide coaching and training to team members to enhance their skills and knowledge
Manage and track policy servicing metrics to ensure key performance indicators (KPIs) are met
Develop and maintain reports to present to senior management on policy servicing performance and trends
Identify opportunities for process automation and implement changes to enhance efficiency
