1. CLIENT RELATIONSHIP MANAGEMENT
- Build and maintain long-term relationships with new and existing clients.
- Act as the primary point of contact for customer inquiries and concerns.
- Conduct regular check-ins with clients to understand their needs and gather feedback.
2. SALES & BUSINESS DEVELOPMENT SUPPORT
- Collaborate with the sales and marketing teams to drive client acquisition and retention.
- Identify opportunities for cross-selling and upselling products/services.
- Assist in preparing proposals, presentations, and contracts for clients.
3. CUSTOMER SERVICE EXCELLENCE
- Address and resolve customer complaints in a timely and professional manner.
- Ensure a positive customer experience at every touchpoint.
- Develop personalized solutions to meet client-specific requirements.
4. CRM SOFTWARE & DATA MANAGEMENT
- Use CRM software like Salesforce, Zoho CRM, or HubSpot to track customer interactions.
- Analyse customer data to identify trends and areas for improvement.
- Generate reports on customer satisfaction, retention rates, and feedback.
5. COLLABORATION & COMMUNICATION
- Coordinate with internal teams (sales, marketing, operations) to ensure seamless service delivery.
- Communicate client feedback to relevant departments for product/service improvements.
- Organize meetings, calls, and presentations with key stakeholders.
6. PROCESS IMPROVEMENT & STRATEGY DEVELOPMENT
- Develop strategies to improve customer engagement and satisfaction.
- Identify gaps in current processes and implement best practices.
- Stay updated with industry trends and competitor activities.
Job Type: Full-time
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Experience:
- Sales: 2 years (Required)
- Customer support: 2 years (Required)
Language:
Work Location: In person
