Job Title: Café Manager
Location: Ludhiana
### Job Summary
We are hiring a Café Manager to handle end-to-end operations of a 50-seater premium café. The role involves managing a team of 8–15 staff, ensuring excellent customer experience, and driving daily sales of ₹80,000 to ₹1,00,000+.
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### Key Responsibilities
Operations
- Manage daily café operations (coffee bar, kitchen, and service floor)
- Ensure smooth and fast service during peak hours
- Maintain hygiene, quality, and SOP standards
Team Management
- Lead and manage a team of 8–15 staff
- Handle duty rosters, training, and performance monitoring
- Ensure discipline and team coordination
Sales & Revenue
- Achieve daily sales targets (₹1 lakh+)
- Increase average bill value through upselling
- Implement offers, combos, and sales strategies
Customer Experience
- Deliver excellent customer service
- Handle complaints and feedback professionally
- Build repeat customer base
Inventory & Cost Control
- Manage stock and vendor coordination
- Control food cost and reduce wastage
- Ensure proper storage and usage
Reporting
- Maintain daily sales reports and cash handling
- Track expenses and profitability
- Coordinate with owners for performance updates
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### Requirements
- 2–5 years experience in café / restaurant / QSR
- Experience managing team of 8+ staff
- Strong leadership and communication skills
- Basic knowledge of coffee and food operations
- Sales-driven mindset
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### Salary & Benefits
- ₹25,000 – ₹45,000 per month
- Performance incentives based on sales
- Growth opportunity
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### Key Performance Indicators (KPI)
- Daily sales achievement (₹80K–₹1L+)
- Customer satisfaction
- Team efficiency
- Cost control
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Immediate joiners preferred
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
