Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BusinessObjects Data Services
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to develop their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure alignment on issue resolution and system updates.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.
- Strong knowledge of data integration, transformation, and migration techniques.
- Experience in troubleshooting complex software issues within enterprise environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with database management and query optimization.
- Excellent problem-solving skills with a focus on delivering scalable solutions.
Additional Information:
- The candidate should have minimum 12 years of experience in SAP BusinessObjects Data Services.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
