Noida, Uttar Pradesh
Job Summary
This is a SIAM Platform Tool Administrator position, and we are looking for candidates with prior experience in ServiceNow Administration.
As a ServiceNow administrator, your duties are to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.
Key Responsibilities
Qualifications
Bachelor’s degree in computer science or related field.
Relevant Exp. 2 - 6 Years
Mandatory Skills
Experience in Admin, Configuration & related activities in ServiceNow Platform.
Knowledge of ITIL processes.
Advanced problem-solving ability.
Good Communication Skills
Good to have
Certified ServiceNow Administrator Certification.
Fair understanding & experience in the platform upgrades will be preferred.
Detailed JD
Candidate should have good Admin/configuration knowledge of: -
Incident, Problem, change, Release and Knowledge Management, Asset management and CMDB, Service Portal, ServiceNow mobile app, integrations
Understanding of client scripts and business rules.
Understanding UI Actions / UI policy / Access Control Lists, etc.
Understanding workflow of various modules and triggering of various events
Understanding of system logs
Import/Export of data for different modules
Understanding of ITIL Concepts
Skill Requirements
Qualifications
Bachelor’s degree in computer science or related field.
Relevant Exp. 6 + Years
Mandatory Skills
Experience in Admin, Configuration & related activities in ServiceNow Platform.
CSA Certified.
Knowledge of ITIL processes.
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve
Good to have
Understanding of the Web Technologies like XML, HTML, Java Script.
Overview of Mid server configuration & troubleshooting.
Detailed JD
Candidate should have good Admin / Configuration / Development knowledge of: -
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app
Writing UI Actions / UI policy / Access Control Lists, etc.
Hands on experience with client scripts and business rules.
Troubleshooting mid servers.
Overview of different integrations like LDAP integration and Overview of Web-services.
Retrieving complex reporting’s based on user requirements
Working on system logs
Import/Export of data for different modules
Managing/ movement of update sets to move customization from Dev. to Production Instance.
Monitors and reports on progress in completing projects and accomplishing goals.
Collaborate with various cross functional teams to define and determine integration requirements.
Drive organization to improve data integrity for company-wide analytics.
Other Requirements
Qualifications
Bachelor’s degree in computer science or related field.
Relevant Exp. 5+ Years
Mandatory Skills
Experience in Admin, Configuration & Development related activities in ServiceNow.
Expertise level of understanding of ServiceNow is required.
Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
Configuration/Development knowledge of
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
Fair understanding of content management, developing ESS Page.
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
Good to have
Extensive knowledge of JavaScript and
Familiarity with SQL, HTML and CSS.
Knowledge of XML and structural programming concepts.
Experience on non-ITSM modules e.g., ITOM, ITBM etc.
Experience in Solution design and architecture design.
Detailed JD
Working on UI Actions / UI policy / Access Control Lists, etc.
Developing ESS page- Content Management
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL’s for controlling the security mechanism in Service Now.
Domain Separation and designing the Process and data flow within various domains.
Developing Composite Service Requests within Service catalog Module.
Responsible for the technical specification and implementation of the SNOW integration.
Develops the technical solutions, implements them and performs the component integration tests.
Understand the business needs and the needs to standardize processes and build this into the design.
Understand the large-scale thinking and approach needed for success of the project.
Leading platform upgrades.
Configuring complex reports
Debugging of system logs
Monitors and reports on progress in completing projects and accomplishing goals.
Collaborate with various cross functional teams to define and determine integration requirements.
Drive organization to improve data integrity for company-wide analytics.
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