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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
This communications specialist role supports central operations for a global client from day-to-day comms to supporting urgent crisis comms. This role requires flexible working hours and will have rotational weekend on-call to support the 24/7 nature of the organization. This role is 100% remote from any location in India.
Responsibilities:
- Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
- Manage and lead projects received by the Global Security team from cross-functional teams
- Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
- Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
- Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
- Work closely with the Communications Manager to support communications and additional initiatives where needed
- Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
- Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
- Advise various Global Security teams on communications strategies, content development, and audience needs
- Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
- Create internal forms to collect information and kick-off internal tracking process for new project requests.
- Write and simplify processes and procedures into understandable language, workflows, and instructions
- Participate in all aspects of documentation development from project planning through project release, including but not limited to: developing, writing, editing, and publishing
- Look for operational efficiencies while documenting content and communicate areas of improvement within process to SMEs and managers
- Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
- Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
- Maintain working knowledge of other industry-standard platforms
Qualifications:
- 3-5 years of experience as a Communications Specialist or Technical Writer
- Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint
- Editorial, copywriting, and/or analytics experience
- 2 years of experience with CAD, HTML, and wiki a plus
- Tableau experience a plus
- Direct project and process management experience
- Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields • Ability to quickly learn and master new technology
- Experience with document management and/or information architecture
- Direct project and process management experience; ability to accomplish assignments and responsibilities
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
