Key Responsibilities
- Troubleshoot and resolve production and non-production issues within defined SLAs
- Assess incident severity and respond appropriately to minimize customer impact
- Analyze system logs and debug issues to restore services quickly
- Perform root cause analysis (RCA) and recommend preventive measures
- Communicate incident status and updates to stakeholders effectively
- Deploy, monitor, and support application releases across environments
- Identify recurring issues, analyze trends, and propose long-term solutions
- Automate manual processes to improve operational efficiency
- Participate in a 24x7 on-call rotation to ensure continuous support
- Work effectively in a fast-paced, high-pressure environment with flexible schedules
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Required Skills & Experience
- 5+ years of hands-on experience in application support or cloud operations
- Strong knowledge of operating systems: Linux (OEL, CentOS, Ubuntu, Amazon Linux) and Windows
- Experience with middleware technologies: JBoss, Apache, Tomcat, NGINX
- Familiarity with DevOps tools: Jenkins, Terraform, Git, Ansible
- Scripting skills in Bash/Shell, Python, Perl, or Groovy
- Knowledge of Kubernetes (K8), ArgoCD, HelmChart
- Knowledge & Experience on JIRA,Confluence.
- Solid understanding of networking concepts: DNS, firewalls, SFTP, file systems, LDAP
- Experience with containerization technologies (e.g., Docker, Kubernetes)
- Hands-on experience with monitoring tools such as Zabbix, Prometheus, Grafana, ELK stack
- Experience working with AWS, OCI, or other cloud platforms
- Familiarity with collaboration tools like JIRA and Confluence
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Nice to Have
- AWS or other cloud certifications
- Experience with Agile methodologies (Scrum/Kanban)
- Knowledge of databases (Oracle or other RDBMS) and data migration tools
- Exposure to big data technologies like Hadoop or Spark
- Experience with WebSphere, WebLogic
- Familiarity with Elasticsearch, Kibana, EMR
- Experience supporting tools like Informatica or Looker.
