About Role:
We are looking for a dynamic Team Leader to guide, motivate, and elevate our team. In this role, you will act as a player, coach,balancing daily operational goals with the professional growth of your team members.
Experience: 4 - 7 years
Education: Any UG / PG
Job Location: Anna Nagar , Chennai
Work timing : Day Shift / General Shift (10 AM - 7 PM)
Preferred Candidates background: Call center / BPO - Out bound and Inbound experience
1. Call Flow Management: Drive day-to-day operations to ensure customer care executives meet their daily call flows
2. Call Audits & Quality Control: Conduct regular call audits to monitor quality, compliance, and identify gaps in performance.
3. Training & Development: Design and manage regular training processes for calling agents to sharpen their skills.
4. Retention & Conversion: Leverage coaching and quality insights to directly drive and improve Quality conversion rates across the team.
Language Proficiency : English , Hindi
Interested candidates pls send your resume to: [email protected]
Contact HR : 8680800387
Regards
Hiring Team
Pay: ₹360,000.00 - ₹450,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
