Job Summary
The Director of Telecommunications will lead the planning, design, implementation, and operations of enterprise telephony and unified communications solutions, with a strong focus on
Avaya platforms. This role is responsible for ensuring high availability, scalability, security, and cost-effective delivery of voice, IPO 500V3 hardware-based applications and contact center services across the organization.
Key Responsibilities
Leadership & Strategy-
Define and execute the organization’s telecommunications and unified communications strategy
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Lead and mentor telecom engineers, administrators, and vendors
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Serve as the senior subject-matter expert for Avaya voice and contact center technologies
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Align telecom initiatives with business goals, security standards, and compliance requirements
Architecture & Operations-
Oversee architecture, deployment, and support of Avaya systems (Aura, CM and IPO 500V3 and Solutions)
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Ensure high availability, disaster recovery, and business continuity for voice and contact center services
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Manage VoIP infrastructure including SIP, SBCs, gateways, and carrier integrations
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Drive performance optimization, capacity planning, and system upgrades
Vendor & Financial Management-
Manage relationships with Avaya, telecom carriers, and third-party integrators
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Lead contract negotiations, licensing, and support agreements
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Own telecom budgets, cost optimization initiatives, and ROI tracking
Security & Compliance-
Ensure telecom systems meet security, regulatory, and data privacy requirements
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Partner with cybersecurity teams to mitigate risks and respond to incidents
Collaboration & Stakeholder Management-
Partner with IT, network, security, and business leaders to deliver seamless communication services
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Act as the escalation point for critical incidents and executive communications needs
Required Qualifications-
Bachelor’s degree in information technology, Engineering, or related field
- Total 18+ Years of Experience, 10+ years of telecommunications experience, with 5+ years in a leadership role
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Deep hands-on and architectural knowledge of Avaya enterprise telephony and contact center solutions
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Good knowledge of Avaya IP Office solutions (especially Telephony Hardware development)
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Strong understanding of VoIP, SIP, QoS, networking, and cloud/hybrid environments
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Proven experience managing large-scale, mission-critical voice environments
Key Competencies-
Strategic thinking and executive communication
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Strong vendor and financial management skills
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Leadership and team development
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Problem-solving under high-availability requirements
Technical Skills
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Strong understanding of real-time communication systems (voice, video, SIP, media services)
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Experience with cloud platforms (AWS, Azure, or GCP) and microservices architecture
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Strong knowledge of distributed systems, scalability, fault tolerance, and performance engineering
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Familiarity with DevOps, CI/CD, containerization (Docker, Kubernetes)
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Hands-on experience with Jira for Agile planning, tracking, and reporting
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Strong understanding of Scrum, Kanban, and SAFe-like frameworks
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Experience managing multi-team backlogs, cross-release dependencies, and roadmap execution
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Ability to use data and metrics to drive delivery predictability and continuous improvement
