Job Description – Guest Service Associate
PVR INOX Ltd.
Department: Guest Services / Operations
Job Type: Full-Time
Location: PVR INOX Cinema
Job Summary
The Guest Service Associate is responsible for providing excellent guest service and ensuring a smooth, comfortable, and enjoyable cinema experience for all customers.
Key Responsibilities
- Welcome and assist guests with a friendly and professional approach.
- Check tickets and guide guests to the correct auditorium and seats.
- Handle guest queries, requests, and complaints effectively.
- Maintain cleanliness, hygiene, and proper presentation of guest areas.
- Assist guests with information regarding movies, show timings, offers, and facilities.
- Coordinate with the operations team to ensure smooth cinema operations.
- Support food & beverage and other operational activities when required.
- Follow company SOPs, safety, security, and customer service standards.
- Assist during opening, closing, and peak-hour operations.
- Ensure high levels of guest satisfaction and deliver a positive movie-going experience.
Required Skills
- Good communication and interpersonal skills.
- Customer service and problem-solving skills.
- Positive attitude and professional appearance.
- Ability to work effectively in a team.
- Basic computer/POS knowledge.
- Ability to work in rotational shifts, weekends, and holidays.
Qualification
- Minimum 10+2; graduation preferred.
- Freshers can apply.
- Previous experience in hospitality, retail, cinema, or customer service is an advantage.
Key Competencies
Customer Service | Communication | Teamwork | Problem Solving | Time Management | Guest Handling
Pay: ₹17,500.00 - ₹21,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
