- Text-Based Support: Respond to customer questions, troubleshoot issues, and provide product information via email, live chat, and messaging apps.
- Back-Office Operations: Update databases, process forms, review documents, and handle data entry with high accuracy.
- Multitasking: Manage multiple chat sessions simultaneously while maintaining strict quality and response time standards.
- Documentation: Log detailed, accurate notes of every customer interaction in the Customer Relationship Management (CRM) system.
- Essential RequirementsCommunication Skills: Strong written English, including correct grammar, spelling, and professional tone.
- Typing Speed: High typing speed (typically 35–45+ words per minute) with minimal errors.
- Tech-Savviness: Familiarity with CRM software, ticketing platforms, and basic MS Office applications.
- Analytical Thinking: Ability to read complex customer queries, quickly find solutions, and follow standard operating procedures (SOPs).
- Hiring for freshers and Tamil speaking candidates
Job Types: Full-time, Fresher, Permanent
Work Location: In person
