Job Description – Relationship Manager (HNI / UHNI)
Company: Sibermond Realty
Department: Sales
Designation: Relationship Manager
Employment Type: Full-Time
Location: Mumbai
About the Role
Sibermond Holdings is looking for a polished, confident and target-oriented Relationship Manager to manage and develop relationships with HNI and UHNI clients in the real estate segment.
The ideal candidate should have excellent communication and presentation skills, a professional personality and the ability to understand the requirements of high-value clients and guide them through the complete sales journey.
Key Responsibilities
- Handle and build relationships with HNI and UHNI clients.
- Understand clients' investment and property requirements, preferences and budgets.
- Conduct professional presentations and explain project features, specifications, pricing, payment plans and investment potential.
- Arrange and conduct client meetings and site visits.
- Build strong and long-term relationships with prospective and existing clients.
- Manage the complete sales cycle from lead qualification and client interaction to booking and closure.
- Maintain regular and structured follow-ups with prospective clients.
- Handle client queries and provide appropriate solutions in coordination with internal teams.
- Assist clients with negotiations and facilitate the closure of high-value transactions.
- Coordinate with Pre-Sales, Marketing, CRM and Operations teams for smooth execution.
- Maintain accurate client information and sales updates in CRM.
- Track and report lead status, meetings, site visits, negotiations and closures.
- Stay updated on project details, market trends, competitor offerings and customer preferences.
- Deliver a premium and professional customer experience throughout the sales process.
- Achieve assigned individual and team sales targets.
Key Performance Indicators (KPIs)
- HNI/UHNI client acquisition and engagement
- Revenue / booking targets achieved
- Client meetings and site visits
- Site-visit-to-booking conversion
- Lead-to-booking conversion
- Follow-up effectiveness
- Revenue generated
- Customer experience and relationship management
- CRM discipline and reporting
Candidate Profile
Essential Requirements
- 2–5 years of relevant experience in sales / real estate sales.
- Prior experience in handling HNI / UHNI clients is strongly preferred.
- Excellent verbal and written communication skills.
- Strong presentation and client-facing skills.
- Confident, polished and professional personality.
- Strong relationship-building and interpersonal skills.
- Good negotiation, persuasion and closing abilities.
- Ability to understand and handle high-value client requirements.
- Strong sales orientation and ability to work towards targets.
Preferred
- Experience in luxury real estate, premium residential/commercial real estate, luxury retail, financial services or other premium client-facing industries.
- Good understanding of the Mumbai real estate market.
- Knowledge of CRM systems and sales reporting.
- Hindi and English proficiency; Marathi will be an added advantage.
Experience: 2–5 years
Industry: Real Estate / Premium Client-Facing Sales
Compensation: Fixed Salary + Performance Incentives
Interested Candidate send resumes at [email protected]
Work Location: In person
