Vice President – Client Success & Delivery
About iQuanti
iQuanti is a digital growth partner helping leading global brands drive measurable business outcomes through the convergence of marketing, analytics, technology, and AI. We combine deep domain expertise with data-driven insights and innovative solutions to solve complex business challenges and accelerate growth.
As AI transforms the marketing and customer experience landscape, iQuanti is investing in AI-powered and technology-enabled solutions that help clients achieve faster, smarter, and more scalable results.
Role Overview
The Vice President – Client Success & Delivery will be responsible for driving client success, delivery excellence, portfolio performance, and operational scale across a portfolio of strategic accounts.
This leader will ensure clients realize measurable business value from their partnership with iQuanti while building high-performing teams, strengthening operational rigor, and accelerating the adoption of AI and technology to improve both client outcomes and internal efficiency.
Key Responsibilities
Client Success & Growth
- Build trusted relationships with senior client stakeholders and serve as a strategic advisor.
- Drive client retention, satisfaction, and account growth through measurable business impact.
- Establish strong governance and proactively manage client health, risks, and escalations.
Delivery & Portfolio Leadership
- Lead delivery excellence across client portfolios, ensuring quality, efficiency, profitability, and execution discipline.
- Drive resource optimization, operational performance, and continuous improvement.
- Foster a culture of accountability, ownership, and client-centricity.
AI & Technology Enablement
- Champion adoption of AI-powered and technology-enabled solutions developed by iQuanti to create differentiated client outcomes.
- Identify opportunities to leverage AI, automation, and analytics to improve delivery effectiveness and business performance.
- Drive the use of AI and technology across internal workflows to enhance productivity, scalability, and operational efficiency.
Leadership & Transformation
- Build, coach, and develop high-performing Customer Success and Delivery teams.
- Lead organizational change initiatives that strengthen capability, innovation, and business performance.
- Partner closely with Growth, Analytics, Technology, Solutions, and Operations teams to deliver integrated client success.
Success Measures
- Client Retention and Net Revenue Retention (NRR)
- Customer Satisfaction (CSAT/NPS)
- Portfolio Revenue Growth and Profitability
- Delivery Quality and Operational Performance
- AI/Technology Adoption and Business Impact
- Employee Engagement and Leadership Development
Qualifications
- 20+ years of leadership experience in Customer Success, Digital Marketing, Consulting, Professional Services, or Delivery Management.
- Proven track record of leading large client portfolios and complex delivery organizations.
- Strong understanding of digital marketing, analytics, customer experience, and technology-enabled solutions.
- Demonstrated success driving business growth, operational excellence, and organizational transformation.
- Experience leveraging AI, automation, and technology to improve client outcomes and business performance.
Ideal Candidate
A strategic, execution-oriented leader who combines customer-centricity, commercial acumen, and operational excellence. They are passionate about building high-performing teams, creating exceptional client outcomes, and leveraging AI and technology to drive growth, innovation, and scale.
