A Customer Relationship Management (CRM) Executive for a namkeen store manages daily customer interactions, runs loyalty programs, handles bulk/festive orders, and tracks customer feedback to drive repeat local business.
- Department: Retail Operations & Sales
- Experience: 1–3 years in retail sales, food/beverage retail, or customer service
- Languages: Good in English, Hindi, and Gujarati
Key Responsibilities:
Customer Database Management:
- Collect customer contact details (phone numbers, birthdays, anniversaries) during billing with consent.
- Loyalty & Retention Programs:
- Manage local loyalty programs.
- Send personalized SMS/WhatsApp updates regarding fresh batches, seasonal namkeen (e.g., Diwali farsan, monsoon specials), or new product launches.
- Coordinate with the packaging and dispatch teams.
Cross-Selling & Upselling:
- Suggest complementary items (e.g., pairing new sweets/mithai with regular namkeen).
- Inform regular walk-ins about ongoing festival combo offers.
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Ability to commute/relocate:
- Vesu, Surat, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):
- Are you comfortable using POS billing software, basic Excel, or WhatsApp business tools to manage customer details?"
- How many years of retail, customer service, experience do you have?"
- Expected Monthly Salary ?
Experience:
- Customer retention: 1 year (Required)
- Retail sales: 2 years (Preferred)
Work Location: In person
