Davies Supply Chain is currently defining a target operating model for the management of IT assets and renewals, where this new role will take responsibility for supporting project asset management and renewals on an ongoing basis.
The role will report into the Asset and Renewals Team Lead and will be responsible for several key areas.
- Take responsibility for all Project software or hardware requests, including issue and track relevant licenses/assets and update asset register as appropriate.
- Manage forecasts of Project requirements within Projects team and communicating these to key suppliers.
- Build out a set of reports to provide Projects with the information required on stock levels, delivery and tracking.
- Liaise with Project teams and key suppliers to answers queries and resolve issues.
- Attend meetings with key suppliers to manage project requirements
- Attend meetings with key internal stakeholders to manage expectations and requirements.
- Manage project escalations to minimise risk to the project delivery
- Manage the rapid integration stock to ensure devices are available for call off at any time against advised forecasts.
- Manage and fulfil pipeline of tickets supplied via Service Now
- Liaise proactively with the end user/requestor to ensure regular updates are provided on outstanding requests
- Ensure all requests are fulfilled within SLA’s
- Raise PO’s in P2P system
- Reduction in IT contract renewal spend vs budget
Objectives of the role
The objective of the role will be to deliver best in class service for all renewals and asset Project requests. This will be delivered through:
- Ensuring all SLA’s are meet and preferably exceeded
- Continued improvement in processes
- Effective communication with stakeholders on progress and estimated resolutions times.
- Generate and process purchase orders (POs) in compliance with established procurement policies and procedures
- Collaborate with internal stakeholders to understand their procurement requirements and gather necessary information for PO creation
- Reduction in IT contract renewal spend vs budget
- Review and validate vendor invoices, ensuring accuracy and adherence to agreed-upon terms and conditions
- Manage the procurement ticketing system, ensuring timely resolution of user queries and issues related to purchase orders and vendor management
- Support vendor onboarding processes, including collecting vendor information, verifying credentials, and maintaining vendor records
- Monitor and maintain accurate procurement documentation, such as contracts, agreements, and vendor profiles
- Oversee and manage end-to-end supply chain/procurement activities, including purchase order processing, vendor management, and contract administration
- Serve as a primary point of contact for internal stakeholders, vendors, and suppliers, addressing inquiries, resolving issues, and providing guidance on supply chain-related matters
- Manage the procurement ticketing system and provide guidance to other team members on resolving complex purchase order issues, vendor onboarding, and contract management
- Analyze procurement data, generate reports, and provide insights on spend analysis, cost savings, vendor performance, and other key metrics to support decision-making and strategic planning
- Stay updated on market trends, emerging technologies, and regulatory changes impacting procurement and supply chain management, and share knowledge with the team
- Assist in generating reports and analysis on asset utilisation, compliance, and financial aspects of IT assets
- Support cross-functional teams in audits and assessments related to IT asset management.
- Generate reports and analysis on asset utilisation, compliance, financial aspects, and performance metrics
- Collaborate with IT, finance, and procurement teams to ensure accurate tracking of asset-related costs, budgeting, and forecasting
- Stay updated on industry trends, licensing models, and software asset management best practices
- Represent the IT asset management team in audits and assessments, providing necessary documentation and support
- Continuously improve IT asset management processes and systems to enhance efficiency and accuracy
- Handover to BAU teams for ongoing requirements
- Complete reports to ensure budgets are met and managed effectively
- Manage software assets to ensure availability for Projects is met
HW related objectives:
- Manage the end-to-end lifecycle of IT hardware assets, including procurement, deployment, tracking, and retirement.
- Conduct regular audits and physical inventories to ensure accurate tracking of hardware assets and compliance with licensing and regulatory requirements.
- Collaborate with procurement teams to optimise hardware procurement processes, including vendor selection, contract negotiation, and asset tracking.
- Coordinate with internal stakeholders to assess hardware needs, plan refresh cycles, and ensure efficient asset utilisation.
- Develop and maintain hardware asset documentation, including specifications, configurations, warranty information, and service contracts.
SW related objectives:
- Manage software assets throughout their lifecycle, including procurement, deployment, tracking, license management, and compliance.
- Conduct regular audits and reconciliation of software licenses to ensure compliance with licensing agreements and optimize license utilization.
- Collaborate with procurement teams to optimize software procurement processes, negotiate licensing agreements, and track software contracts.
- Coordinate with internal stakeholders to assess software needs, maintain license compliance, and optimize software deployment.
- Maintain accurate records of software license entitlements, activations, and deployments.
- Collaborate with IT teams to monitor and manage software license renewals, upgrades, and maintenance agreements.
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Ideally have experience of ServiceNow ITSM ticket management
- Strong service management, customer support experience
- Understanding of P2P systems and requisitions/PO’s
- Experience in managing to SLA’s, in terms of defining monitoring and reporting
- Experience of refining end to end workflows
- Stakeholder engagement: Ability to communicate clearly and engage with stakeholders and users to gain information and relay updates clearly
- IT Experience: Understanding of IT hardware, Software and Telecoms
- Communication: Ability to clearly and articulately communicate
- Financially savvy: Understanding of basic budgeting and financial terms
- Contractual knowledge: Familiarity with commercial contractual terms
- Data analysis: Ability to manipulate and analyze data in Excel
- Integrity: Acts always with integrity and transparency, both internally and with external suppliers
- Ideally has experience of purchase to pay systems (Coupa) and or requisition processes
- Output orientated: Has a result driven mindset and challenges the norm
- Global exposure: Ability to work in a global environment
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
