Job Title: IAM Support Engineer (L1) Product: Skillmine Auth Deployment: Onsite (Client Location) Experience: 1–3 Years Shift: 9 hours × 5 days (P1 escalation support: 24x7), 1st & 3rd Saturday working Role Overview: The IAM Support Engineer (L1) will handle day-to-day operational support for the Skillmine Auth platform, including user lifecycle management, access administration, monitoring, and first-level issue resolution. The role serves as the primary interface between client IT teams and the IAM system, ensuring smooth and compliant identity operations. Key Responsibilities: • Manage user lifecycle activities: user creation, modification, access provisioning, deprovisioning, password resets, and MFA management • Handle role-based (RBAC) and attribute-based (ABAC) access control • Troubleshoot SSO, MFA, and user access issues • Support SaaS access (e.g., O365, Google Workspace) and endpoint MFA agent installation • Monitor system health, authentication logs, and workflow execution • Generate reports on access, login activity, and user status • Escalate complex issues related to platform performance, provisioning failures, and system stability Scope Limitations: • No involvement in platform deployment, infrastructure setup, or backend configurations • No direct access to AD/LDAP, databases, or container environments • All advanced technical issues to be escalated to L2/OEM teams Key Skills: • Basic understanding of IAM concepts • Knowledge of SSO, MFA, and access management • Good troubleshooting and communication skills
