Job Title: Business Development Executive
Location: [Remote]
Experience: Experience in B2B Sales / Account Management (preferably in HR Tech / SaaS)
Employment Type: Full-time
We are looking for a dynamic and results-driven Account Manager to drive revenue growth by managing and expanding relationships with our existing clients. This role is crucial in identifying opportunities for upselling and cross-selling additional HR SaaS modules/products that align with the client’s industry needs.
The ideal candidate will be a proactive relationship builder who understands client pain points, effectively communicates the value of our solutions, and ensures long-term customer success.
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Drive upsell opportunities by identifying additional HR modules that enhance client experience and productivity.
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Develop a deep understanding of the client’s usage patterns, business needs, and expansion potential.
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Proactively engage clients to educate them on the value of additional features, premium plans, or higher-tier services.
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Identify potential cross-sell opportunities by analysing industry trends and the client’s business model.
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Recommend relevant products/modules that complement their existing setup.
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Collaborate with internal teams (Product, Sales, and CSM) to create personalised sales strategies.
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Build and maintain strong relationships with key stakeholders within client organizations.
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Conduct regular business reviews with clients to assess their evolving needs and align solutions accordingly.
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Act as a trusted advisor, ensuring client satisfaction and retention while maximising revenue.
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Work closely with the CSM and Sales teams to track customer lifecycle stages and identify expansion opportunities.
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Maintain accurate records of client interactions, upsell/cross-sell efforts, and deal progress in the CRM.
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Share client feedback with internal teams to improve product offerings and service experience.
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Experience in B2B SaaS sales / account management (preferably in HR Tech).
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Proven track record of achieving upsell and cross-sell targets.
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Strong understanding of HR SaaS products (Payroll, ATS, PMS, LMS, etc.) and how they fit into various industries.
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Excellent communication, negotiation, and relationship-building skills.
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Ability to analyze client needs and match them with the right product solutions.
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Proficiency in using CRM tools (HubSpot, Salesforce, or similar).
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Self-motivated, proactive, and target-driven with a customer-first mindset.
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Work with a leading HR Tech SaaS company with a fast-growing customer base.
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Opportunity to make a direct impact by driving revenue growth.
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Collaborative and growth-oriented work culture.
