Job Description – Inside Sales Manager
**Position:** Inside Sales Manager
**Department:** Sales & Business Development
**Experience:** 5–8 Years
**Location:** Kandivali West, Mumbai
**Employment Type:** Full-Time
### Job Summary
We are looking for an experienced and target-oriented **Inside Sales Manager** to lead our inside sales team, generate qualified leads, manage customer relationships, and drive revenue through phone calls, emails, WhatsApp, CRM, and other digital channels.
The ideal candidate should have strong communication, team-management, negotiation, and sales-closing skills, preferably with experience in **B2B/manufacturing/engineering products**.
### Key Responsibilities
* Lead, manage, and motivate the inside sales team to achieve monthly and annual sales targets.
* Generate and qualify leads through calling, email campaigns, online platforms, references, and databases.
* Handle inbound enquiries and convert qualified leads into sales opportunities.
* Make outbound calls and conduct regular follow-ups with prospective customers.
* Understand customer requirements and recommend suitable products/solutions.
* Prepare quotations, commercial proposals, and coordinate with the technical and operations teams.
* Negotiate pricing, payment terms, delivery schedules, and other commercial conditions with customers.
* Maintain regular follow-up until order closure and ensure proper handover to the concerned team.
* Monitor sales pipelines, lead conversion ratios, follow-ups, and team performance.
* Maintain accurate customer and sales data in CRM/ERP systems.
* Prepare daily, weekly, and monthly sales reports and provide updates to management.
* Identify new business opportunities and support the development of new customer accounts.
* Build strong relationships with existing customers and generate repeat business.
* Track lost enquiries and identify reasons for non-conversion.
* Conduct regular team meetings and review individual/team targets.
* Train and guide team members on product knowledge, sales techniques, objection handling, and closing.
* Coordinate with marketing, production, dispatch, accounts, and other departments to ensure smooth order execution.
* Ensure timely resolution of customer queries and complaints.
* Achieve assigned revenue, conversion, and customer-acquisition targets.
### Required Skills
* Excellent verbal and written communication skills.
* Strong sales and negotiation skills.
* Good lead-generation and follow-up abilities.
* Strong objection-handling and closing skills.
* Team leadership and people-management skills.
* Customer relationship management skills.
* Good knowledge of MS Excel, CRM, and ERP systems.
* Ability to analyse sales data and prepare MIS reports.
* Strong target orientation and result-driven approach.
* Good presentation and interpersonal skills.
### Preferred Qualifications
* Graduate in **BBA, MBA (Sales/Marketing), or any relevant field**.
* 5–8 years of experience in inside sales, telesales, B2B sales, or business development.
* Experience in **manufacturing, engineering products, industrial products, pumps, electrical products, or related industries** will be preferred.
### Key Performance Indicators (KPIs)
* Monthly/annual sales achievement.
* Lead-to-opportunity conversion rate.
* Opportunity-to-order conversion rate.
* Revenue generated by the inside sales team.
* Number of qualified leads generated.
* Customer acquisition and retention.
* Follow-up efficiency.
* Average sales closure time.
* Team productivity and target achievement.
* Customer satisfaction and repeat business.
Pay: ₹30,000.00 - ₹80,000.00 per month
Work Location: In person
