Reception Clinic Job Description
Job Title
Clinic Receptionist / Front Desk Executive
Job Summary
A Clinic Receptionist is responsible for managing the front desk, welcoming patients, scheduling appointments, maintaining records, handling calls, and supporting smooth day-to-day clinic operations. The role requires strong communication, organization, and customer service skills.
Key Responsibilities
* Greet and assist patients and visitors professionally
* Schedule, confirm, and manage patient appointments
* Answer phone calls, emails, and inquiries confidently
* Prompt handling of enquiries within 15 mins TAT.
* Maintain patient records and update databases
* Handle timely billing, payments, and insurance documentation if required
* Coordinate with doctors, nurses, and other clinic staff
* Ensure the reception area is clean and organized
* Manage patient check-ins and check-outs
* Maintain confidentiality of patient information
* Handle administrative tasks such as filing, printing, and reporting
*Create physio calendar and manage patient allocation along with the manager.
*Ensure smooth home care operations with minimum escalation along with the manager.
Required Skills
* Good communication and interpersonal skills
* Basic computer knowledge (MS Office, email, clinic software)
* Multitasking and organizational ability
* Professional appearance and behavior
* Ability to work under pressure
* Customer service orientation
* Attention to detail
Qualifications
* High school diploma or equivalent
* Diploma or certification in administration/reception is an advantage
* Previous experience in a clinic, hospital, or customer service role preferred
Working Conditions
* Work at the clinic front desk/reception area
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
