Practice Nurse – Corporate Clinic provides medical care and support to International SOS’ clients at corporate clinics and as such directly assists the Medical and Operations teams in delivering contracted healthcare services.
At all times, the Practice Nurse shall carry out their duties within the tenets of the Hippocratic Oath, consistent with ethical and best medical practice.
E. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
CHS Responsibilities: CHS Nurses assist the CHS Physician with the management of CHS cases. CHS Nurses are typically the first point of contact for patients and their responsibilities are:
· triage incoming cases, including ascertaining the eligibility of requesting member and the type, level of complexity and urgency of the request.
· schedule patient calls with the appropriate CHS team member
· ensure that incoming questions or requests from existing patients are efficiently managed.
· provide patient advocacy services to ensure optimal outcomes.
· utilize CHS database and reference tools to identify top rated doctors, healthcare providers and hospitals.
· consolidate suggestions for addition of new specialists to the network provider list after positive experience with the firm clinicians for further vetting, credentialing and network addition.
· research medical conditions to help patients understand their medical situation.
· arrange medical record reviews.
· facilitate medical appointments and responses from medical providers. Provide advice and guidance on hospital transfers whereby the necessary logistics would be using the Client’s emergency response vendor where relevant. assist with hospital discharge planning.
· assist the CHS Physician with administrative documentation.
· administrative patient intake responsibilities including ensuring participant consent has been signed and documented, including disclaimers regarding responsibility of the employee / patient to verify their healthcare benefits coverage, eligibility, insurer network, etc.
· ensure that case documentation is completed, and that policies and protocols are in place and updated accordingly.
· assist as necessary with awareness drives and related presentations regarding CHS services.
· manage all relevant aspects of patient clinical records to include filing, archiving, etc.
· answer incoming CHS telephone calls and manage outstanding messages for the team.
· assist with medical research.
Patient Care
· Providing primary outpatient care, basic emergency medical care on the site to stabilize the patient, limited diagnostic testing, and assist in patient transfer by ambulance to designated medical facility.
· Administer first aid and treat minor illnesses.
· Provide nursing consultations and determine which cases need further consultation with the site Physician.
· Conduct hygiene inspections, infection control audits at a pre-determined frequency.
· Ensure consultation rooms are in appropriate condition
· Check all emergency equipment and ensure that they are in working condition
· Check all drugs and disposables inventory and ensure that none of these are beyond the expiry dates
· Documentation of all medical cases and ensure correct and proper storage of medical records
· Perform other duties as assigned by the Medical Director-MS.
· Manage the delivery of competent and professional health services according to the International SOS standards.
· Assist with ensuring appropriate patient triage and flow within the clinic.
· Coordinate with the Assistance Centre teams on the procedures required and preparation of patients to facilitate evacuation.
Staff Communication, Support & Training
· Maintain a professional and supportive attitude towards all site staff.
· Maintain effective communication processes with all site staff.
· Train and mentor new staff on services and processes to be followed at the clinic
· Foster a positive attitude amongst staff and teams.
Reporting
· Maintaining the accuracy and deadlines for completion of all required reports and data.
· Maintain records and reports for all allocated responsibilities to ensure accountability and availability of information.
Inventory Maintenance & Control
· Ensure accuracy of site inventories is maintained in all areas
· Development and maintenance of standard site inventories with agreed processes for justification of ordering medications and disposables outside of standard inventory
· Maintain assets on site, both client and Intl.SOS, ensure that asset register is being maintained and duly updated.
· Ensure proper reporting of equipment movement beyond the applicable serviceability as mentioned in the manufacturer's booklet.
· Ensure calibration of equipment with help from Operations team
Documentation / Communication
· Attend, contribute to and report medical services activity at Operations meetings.
· Ensure that all other documentation to support activities is maintained as required by inventory, stock, accounting, or administration needs.
· Ensure that all procedures, policies, and company information are maintained to the latest date issued in accordance with the Continuous Quality Improvement policy.
· Ensure that the patient satisfaction survey is implemented.
· Provide any other tasks or responsibilities that may from time to time be requested by Operations Manager - Medical Services.
General
· Ensure that medical facilities are maintained to an operational standard of professional excellence.
· Maintain awareness of and comply with operating and internal procedures.
· Attend weekly and/or monthly meetings of medical and administration staff as directed by the Operations Manager - Medical Services to report on and discuss issues relating to the operation and improvement of services and activities.
· Ensuring all timesheet and payroll requirements are completed each pay period.
Other Duties
· To ensure compliance to the Medical Services Standards of practice and provider management.
· Attend weekly and/or daily meetings of Medical Services and administration staff as directed by the Manager to report on and discuss issues relating to the operation and improvement of services and activities.
· To carry out any other reasonable duties as requested by the line manager.
· To work within and promote all Intl.SOS’s policies and procedures.
F. Occupational Health & Safety Responsibilities
· Maintain relevant knowledge of OH&S issues.
· Act as a role model by demonstrating safe work behaviours.
· Participate in the development and maintenance of a safe and healthy workplace.
· Undertake all mandatory OH&S training as required.
· Comply with any reasonable instructions, policies, procedures, or safe work practices given by Intl.SOS in adhering to safe work procedures.
· Co-operate with management in its fulfilment of its legislative obligations.
· Take reasonable care to ensure own health and safety and the safety of others.
· To report any injury, hazard or illness as soon as possible.
G. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)
· The position requires a steady, patient and detailed person; one who is pleasant and can ensure detailed follow-up actions when required.
· Good spoken and written English and local language communication skills, with the ability to communicate ideas with clarity and impact on audience, both in oral and written.
· Good customer centric and telephonic skills in terms of positive tone and attitude, clear and articulate speech, active listening, empathy and sincerity, effective call management, preparation and research.
· Knowledge of data protection and secure handling of personal and heath related data.
· Ability to work independently and perform well with little supervision.
· Good organizational and administrative skills.
· Good computer software skills, specifically - Word, Excel, PowerPoint and internet usage.
· Knowledge of the specific functions of support departments.
· Excellent teamwork and the development of relationships that promote a high level of trust and integrity within the team and towards other departments.
· Generating of enthusiasm within the team and with sites.
· A thorough and professional working knowledge of the site/s and staff working on the site/s and their roster requirements. Understanding of the specific functions of the Medical Services departments.
Required Competencies (Critical behaviours necessary to successfully perform the job)
· Adaptability / Flexibility. Successful performance in changing environments, positive attitude to change, willing to use new techniques, modifies behaviour successfully in response to change.
· Attention to Detail. Follows established procedure, develops systems to check accuracy such as checklists.
· Teamwork. Actively encourages a team culture, provides honest and constructive feedback, performs own team duties responsibly and effectively, builds trust, actively listens and checks understanding.
· Pressure Tolerance. Maintains performance under pressure, manages stress, identifies ways to reduce work stress, uses appropriate coping mechanisms.
· Customer Focus. Actively listens and seeks information, identifies customer need and checks understanding, builds rapport, develops relationships with key customers, confidence in building relationships at all levels.
· Communication. Actively listens, checks understanding, uses language and tone appropriate for the audience, expresses ideas clearly and logically, builds rapport, manages the emotions of self and others.
Required Work Experience (Brief description of the job-related experience needed to perform the job)
· 1-3 years of work experience in a healthcare environment preferably at a hospital or clinic
· Appropriate experience and understanding of the Medical Services environment
Required Qualifications (Brief description of the educational background needed to perform the job)
· Minimum – bachelor’s degree in nursing or equivalent
· Valid Registration with the Nursing Council
· Current BLS certification
Required Languages (Brief description of the language skills needed to perform the job)
· Excellent written and spoken English
· Local language
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)
· Rotation and travel based on assignment.
· Flexibility for last minute requests for short and long term travel commitments.
Pay: From ₹25,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
