About Company and Profile
Frootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 22+ international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful.
Some of the well-known brands are:
1. Ecovacs - Robotic Vacuum Cleaner
2. Tineco - Cordless Floor Cleaner
3. Kuvings - Cold Press Juicer | Blender
4. Coway - Air Purifier
5. Instant Brands - Electric Pressure Cooker | Air Fryer
6. XGIMI - Smart Portable | Cinematic | Ultra Short Throw Projector
7. Cosori - Air Fryer
8. Levoit - Air Purifier
9. Laurastar - Hygienic Steamer | Steam Iron & more
10. Hoover - Canister Floor and Carpet Vacuum
11. Hizero - Cordless Hard Floor Cleaners
12. Blendtec - Commercial Blenders
13. Laifen - Smart Hair Dryers
Website: www.frootleindia.com
We are looking for enthusiastic engineers who want to build their career in core engineering profile with these global brands pioneering in latest industry technology.
Roles and Responsibilities
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and close them effectively.
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Build and maintain relationships and rapport with customers.
- Ensure customer satisfaction and good experience.
- Coordinating and facilitating a smooth flow of communication within the internal teams.
- Retain existing customers and increase brand loyalty.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Manage customer relationships and create repeat purchase.
Required Candidate profile
- A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering.
- Excellent verbal, listening and customer service skills.
- Ability to identify problem and solve it proactively.
- Ability to deal with multiple requests.
- Superb work ethic and a growth mindset.
- The ability to convince and explain technical information to customers.
- The ability to teardown product and understand parts involved and how it works.
- English & Local Regional Language Mandatory.
- Immediate joining.
Perks and Benefits
- Performance based Sales and Feedback Incentives (best in the industry)
- Complete travel allowance
- Paid Sick Leave
- Performance Bonus
- Complete Training with Industry experts
Role: Field Service Engineer
Industry Type: Consumer Electronics & Appliances
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: After Sales Service & Repair Education
UG: Diploma in Mechanical, B.Tech/B.E. in Electronics/Telecommunication, Electrical and Electronics, Instrumentation, Mechanical, Electrical.
Job Type: Full-time
CTC: ₹500,000.00 - ₹600,000.00 per year
Benefits: Health insurance
Schedule: Day shift
Supplemental Pay: Performance bonus
Job Types: Full-time, Permanent
Pay: ₹500,000.00 - ₹600,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
