Company Description
Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry.
Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to build and support scalable products which already provide entertainment to millions of users and take them to the next level.
Job Description
Candidate Profile
-
The Candidate should have proven experience in Payment operations.
-
The candidate should be an analytics-driven individual with excellent problem-solving skills
-
The candidate is expected to have proven experience in root cause analysis and handling escalated issues promptly in an internet company
-
The candidate is expected to have experience in handling general inquiries and escalated issues promptly within an online customer service structure
-
The candidate is expected to be detail-oriented for financial data check with hands-on experience of back-office systems
Key Responsibilities
-
Handling day to day backend operations including query resolution
-
Monitoring and managing Customer Service operations for one or more countries
-
Analyse the Customer Service processes and help identify areas of performance improvements
-
Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history
-
Escalations to Technology team, Trading and Payment providers as required
-
To reconcile online payment transactions and monitor the success rate from downstream service providers
-
To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed
-
To execute daily & monthly payment review and provide reports if needed
-
Website content management including banners and comments filtering
Preferred: Games Operations / Online Gaming
Qualifications
Skills and Qualification Requirements
-
1+ Years of Experience in Payment operations
-
Relevant experience in an analyst function preferably in gaming or IT/ Ecom sector
-
1+ years of Ops support experience in gaming/ Ecom and with an interest in sports a plus
-
Fluent in written and spoken English
-
Strong Excel / Google spreadsheet skills
-
Bachelor’s degree
-
Should be flexible to work in rotational shifts and weekoffs including public holidays as per business requirement
Additional Information
-
Annual performance Bonus
-
Night Shift Allowance
-
Overtime Payment
-
Referral Hire Bonus
-
IT Asset provided
-
5 Days working
-
Paid leaves of 21 days (excluding 12 public holidays)
-
Health and Life Insurance
-
Team Outings
-
Highly talented, dependable co-workers in a global, multicultural organisation
-
Our teams are small enough for you to be impactful
-
Our business is globally established and successful, offering stability and security to our Team Members
Interview Process
30 min Aptitude Test
Remote video technical Round 1 interview for 30 mins
Remote video technical Round 2 interview for 30 mins
Pre-offer call with Talent Acquisition Team
