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Welcome guests warmly and ensure a smooth check-in and check-out process
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Provide accurate information about hotel services, facilities, and local attractions
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Handle guest queries, requests, and complaints promptly and professionally
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Ensure a positive first and last impression for all guests
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Manage reservations, room assignments, and billing procedures
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Maintain proper records in the Property Management System (PMS)
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Coordinate with housekeeping for room readiness and special requests
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Ensure lobby and front desk area is clean and presentable
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Follow IHG / Holiday Inn Express brand standards and SOPs
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Maintain grooming and hygiene standards at all times
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Deliver consistent and high-quality guest service
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Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs
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Report any issues or guest feedback to the supervisor
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Maintain clear and professional communication with guests and team members
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Handle cash, card transactions, and billing accurately
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Ensure compliance with financial procedures and audit requirements
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Strong communication and interpersonal skills
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Customer-focused attitude
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Basic computer knowledge (PMS preferred)
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Problem-solving ability
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Ability to work in shifts
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Graduate / Diploma in Hotel Management preferred
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Freshers or candidates with 0–2 years of experience in hospitality
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
