Key Responsibilities
- Conduct onboarding and ongoing training sessions for call center agents.
- Train agents on customer service, communication skills, appointment booking, upselling, cross-selling, and objection handling.
- Monitor and evaluate customer interactions to ensure quality standards are met.
- Provide coaching and constructive feedback to improve individual and team performance.
- Identify skill gaps and implement targeted training programs.
- Track training effectiveness and support continuous improvement initiatives.
- Collaborate with management to achieve customer service and sales targets.
Requirements
- Proven experience as a Call Center Trainer, Sales Trainer, Quality Analyst, or similar role.
- Strong knowledge of customer service and telesales techniques.
- Experience in coaching agents to improve lead conversion and appointment booking rates.
- Excellent communication, presentation, and mentoring skills.
- Ability to work independently in a remote environment.
- Experience in healthcare, wellness, or clinic operations is an advantage.
Pay: ₹15,349.01 - ₹38,536.65 per month
Work Location: Remote
