Responsible for managing all room-related hotel operations, including front office, housekeeping, reservations, and guest services. Ensures rooms are maintained to high cleanliness and service standards, coordinates room readiness and occupancy, handles guest concerns, and supervises operational staff. The role focuses on delivering excellent guest experiences, maximizing room efficiency and revenue, and maintaining smooth coordination between departments.
Key Responsibilities:
- Oversee front office and housekeeping operations
- Ensure room cleanliness, readiness, and maintenance
- Manage guest check-ins, complaints, and special requests
- Monitor room inventory and occupancy levels
- Supervise and train operational staff
- Drive room sales through corporate bookings, travel agents, and online channels
- Maintain service quality and hotel SOP compliance
- handle OTA, ONLINE PLATFORMS FOR BOOKINGS
Requirements:
- Degree/diploma in Hotel Management or Hospitality
- Experience in rooms division/front office/housekeeping
- Strong leadership and guest service skills
- LOCAL CHENNAI CANDIDATES ARE PREFERRED
Pay: From ₹60,000.00 per month
Work Location: In person
