JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
JLL seeks a dynamic India FM Lead to partner with our Regional FM Lead and Workplace Team in managing Atlassian's India facilities, currently in Bengaluru with potential nationwide expansion. This role demands a strategic leader who delivers safe, compliant workplaces while anticipating client needs and driving exceptional performance within contract parameters.
As India FM Lead, you will build and manage high-performing Facilities and Soft Services teams that achieve operational excellence while maintaining exceptional team engagement. This position requires translating JLL's strategic objectives into actionable business opportunities, ensuring all contract deliverables exceed expectations including operational uptime, cost optimization, energy reduction initiatives, and service innovation.
The role combines strategic oversight with deep technical expertise in FM hard services, requiring comprehensive management of building systems, infrastructure, plant and equipment to ensure efficient, safe and cost-effective operations. You will deliver critical environment management and technical leadership focused on continuous improvement, risk mitigation, and exceptional client satisfaction.
Key Responsibilities
Strategic Client Partnership
Partner with JLL's Regional FM Lead to execute the account's Integrated Facilities Management (IFM) strategic operating plan, ensuring alignment with Atlassian's real estate and business objectives. Develop proactive relationships with Atlassian's Workplace team to consistently exceed service delivery expectations and drive annual plans that deliver superior results.
Team Leadership & Development
Build and lead high-performing teams by fostering a culture of continuous improvement and innovation. Leverage business intelligence and best practices to drive service delivery efficiencies through new tools, process optimization, and innovative solutions. Manage direct reports to maintain motivation, engagement and personal development while executing succession and growth plans.
Operations & Compliance Excellence
Manage all client workplace experiences and facilities services for JLL-managed properties in India, ensuring complete contract compliance and performance specification achievement. Conduct regular FM asset evaluations for HSSE compliance and collaborate with teams and leadership on continuous improvement initiatives. Effectively manage communications during service outages and facilities incidents, including root cause analysis to prevent recurrence.
Technical Operations & Engineering Management
Oversee operations of all building systems, infrastructure, plant and equipment ensuring efficient, safe and cost-effective performance. Plan and manage Mechanical, Electrical, Fire installations and Civil works for regional facilities. Manage MEF project scope to deliver quality results within specified timeframes while reviewing contractor maintenance practices to align with manufacturer recommendations and established processes.
Financial Performance Management
Provide input for annual operations financial plans and manage expenses/capital within approved budgets. Compile financial commitment data supporting annual property budgets and regularly review operating expenses to implement cost savings consistent with asset management objectives. Prepare recommendation papers and seek client approvals for expenses within designated responsibility areas.
Workplace Quality Assurance
Conduct regular workplace inspections per agreed programs, ensuring work items are appropriately managed through JIRA service desk and required technology platforms. Recommend workplace asset replacement and refurbishment works aligned with lifecycle requirements and workplace conditions. Manage complaints related to service provider functions including cleaning, F&B, waste management, and front-of-house services.
Required Qualifications
Experience & Leadership
10+ years facility and operations leadership experience with responsibility for high-performing teams in service environments
5+ years technical and supervisory experience in building engineering systems across multiple sites or regions
Proven track record delivering operating plans through leading practices and rigorous performance standards
Significant vendor performance management experience
Technical Expertise
Professional engineering certification or equivalent technical qualifications
Technical skills certification/accreditation in related trades
Advanced knowledge of Workplace Experience and Facilities Management industry best practices
Knowledge of commercial real estate, project management and real estate finance fundamentals
Core Competencies
Exemplary client relationship management skills managing within high-performing JLL and client organizations
Strong team building capabilities with ability to motivate, develop and challenge team members
Proven time management and delegation skills with ability to manage multiple priorities in fast-paced, matrixed environments
Strong analytical, judgment, problem-solving and crisis management abilities
Excellent interpersonal and relationship building skills
Proficiency in basic computer applications, G-suite, and Corrigo (desirable)
Performance Standards
Internal candidates must demonstrate consistently superior performance evaluations in leadership roles over the past three years.
Position Requirements
This is an onsite role requiring presence during working hours with provision of after-hours support onsite or remotely as needed. The position advances JLL's diversity and inclusion priorities through strategic talent decisions in hiring, rotation and promotion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
