Role Overview
We are looking for a highly driven Business Operations Head to lead and strengthen the operational backbone of our organization. This role is responsible for building scalable systems, driving execution across departments, improving operational efficiency, developing managers, and reducing founder dependency.
The ideal candidate is an execution-focused leader who enjoys solving complex operational challenges, building high-performing teams, and creating systems that enable sustainable growth. This is a leadership role with a defined pathway to becoming the Chief Operating Officer (COO).
Key ResponsibilitiesBusiness Operations
- Oversee day-to-day business operations across all departments.
- Ensure smooth coordination between Admissions, Academics, Placements, Administration, and Student Support.
- Identify operational bottlenecks and implement scalable solutions.
- Improve efficiency, productivity, and service quality across the organization.
Process & Systems
- Design, implement, and continuously improve Standard Operating Procedures (SOPs).
- Establish operational workflows and accountability mechanisms.
- Monitor process compliance and recommend improvements.
- Drive automation and technology adoption wherever appropriate.
Team Leadership
- Lead and mentor departmental managers and team leads.
- Build a culture of ownership, accountability, and continuous improvement.
- Conduct regular performance reviews and coaching sessions.
- Develop future leaders within the organization.
Performance Management
- Define and monitor Key Performance Indicators (KPIs) across departments.
- Review weekly and monthly business performance.
- Ensure timely execution of organizational priorities.
- Present operational insights and recommendations to the Founder.
People & Hiring
- Support recruitment of key positions.
- Lead onboarding and operational training.
- Improve employee productivity through structured performance management.
- Build leadership capability within the organization.
Cross-Functional Coordination
- Ensure seamless collaboration between all departments.
- Resolve operational issues and escalations.
- Lead strategic projects and organizational initiatives from planning to execution.
Required Qualifications
- Bachelor’s degree in Business, Management, Engineering, Commerce, or a related field.
- MBA or equivalent qualification preferred.
Experience
- 8–12 years of experience in business operations or general management.
- Experience managing teams of 20–50 employees.
- Proven experience in process improvement and operational excellence.
- Experience working in a growing, founder-led organization is preferred.
Preferred Industry Background
Experience in one or more of the following industries is preferred:
- Education
- Professional Training
- Consulting
- Recruitment
- Staffing
- Healthcare
- Professional Services
Required Skills
- Business Operations Management
- Team Leadership
- SOP Development
- KPI & Performance Management
- Project Management
- Process Improvement
- Hiring & People Development
- CRM & Business Systems
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
Personal Attributes
- High ownership mindset
- Strong execution ability
- Excellent organizational skills
- Calm under pressure
- Data-driven decision maker
- Strong integrity and professionalism
- Comfortable working in a fast-paced, entrepreneurial environment
- Passion for building teams and developing leaders
Success in This Role
Within the first 12 months, the successful candidate will:
- Build and standardize key operational processes.
- Improve cross-functional execution and accountability.
- Develop second-line managers across departments.
- Establish measurable KPIs and review mechanisms.
- Significantly reduce founder involvement in day-to-day operations.
- Create a scalable operational framework to support the company’s next phase of growth.
Pay: ₹60,000.00 - ₹80,000.00 per month
Benefits:
Education:
Experience:
- Operations management: 7 years (Required)
Willingness to travel:
Work Location: In person
