JOB DESCRIPTION – CUSTOMER SERVICE ASSOCIATE Position Details
Job Role: Customer Service Associate
Work Model: Work from Office
Location: Bangalore
Experience: 0–5 Years
Qualification: Graduation – Any Stream
Age Criteria: Below 30 Years
Shift: Rotational Shifts
Weekly Off: 2 Rotational Holidays
Cab Facility: Company-provided cab facility
Salary:
- Freshers: ₹16,000 per month
- Experienced Candidates: Salary will be decided based on interview performance and relevant experience.
Job Summary
We are looking for enthusiastic and customer-focused Customer Service Associates to join our team in Bangalore. The selected candidates will be responsible for handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.
This is an excellent opportunity for freshers and experienced candidates with 0–5 years of experience, especially candidates interested in working with MNC/BPO/Customer Service environments.
Key Responsibilities
- Handle customer queries through calls, email, chat, or other communication channels.
- Understand customer requirements and provide accurate information.
- Resolve customer complaints and issues professionally and within the required timeframe.
- Maintain a positive and professional attitude while interacting with customers.
- Follow company policies, processes, and quality standards.
- Record and update customer information accurately in the system.
- Escalate complex issues to the appropriate department or supervisor.
- Achieve assigned productivity, quality, and customer satisfaction targets.
- Maintain proper documentation of customer interactions.
- Work effectively during rotational shifts and rotational weekly holidays.
- Coordinate with internal teams to resolve customer issues.
- Ensure excellent customer service and customer satisfaction.
Eligibility Criteria
- Graduation in any discipline is mandatory.
- Freshers and candidates with 0–5 years of experience can apply.
- Candidates should be below 30 years of age.
- Good verbal and written communication skills.
- Willingness to work from the office in Bangalore.
- Willingness to work in rotational shifts.
- Willingness to work on rotational weekly holidays.
- Candidates should be comfortable working in a customer-facing/service-oriented role.
- Relevant experience in MNC/BPO/Customer Support/Voice Process/Non-Voice Process will be an advantage.
Required SkillsCommunication Skills
- Excellent verbal and written communication.
- Good listening and comprehension skills.
- Ability to communicate clearly and professionally.
- Customer-handling and interpersonal skills.
Customer Service Skills
- Customer-focused approach.
- Problem-solving ability.
- Complaint and query handling.
- Patience and empathy.
- Ability to handle difficult customers professionally.
- Ability to provide quick and accurate solutions.
Technical Skills
- Basic computer knowledge.
- Good knowledge of MS Office and email.
- Ability to use customer service/CRM systems.
- Basic typing and data-entry skills.
- Ability to learn new software and tools quickly.
Professional Skills
- Teamwork and coordination.
- Time management.
- Adaptability to rotational shifts.
- Target-oriented approach.
- Attention to detail.
- Positive attitude.
- Ability to work in a fast-paced MNC environment.
Benefits
- Company-provided cab facility.
- Opportunity for freshers to start a career in customer service.
- Opportunity to work in an MNC/BPO environment.
- Career growth opportunities based on performance.
- Training and process-related support.
- Competitive salary for experienced candidates based on interview performance and experience.
Ideal Candidate Profile
The ideal candidate should be a graduate below 30 years of age with good communication skills, a customer-focused attitude, basic computer knowledge, and the flexibility to work in rotational shifts and rotational holidays. Both freshers and experienced candidates with 0–5 years of experience are encouraged to apply.
Key Skills: Customer Service | Customer Support | Communication Skills | Voice Process | Non-Voice Process | Complaint Handling | Problem Solving | CRM | MS Office | Data Entry | Teamwork | Time Management | MNC/BPO Experience | Rotational Shifts
Pay: ₹16,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: Remote
