Role Summary
Customer Support Executive will handle customer interactions, resolve queries efficiently, maintain customer satisfaction, and ensure smooth communication between customers and internal teams.
KRA: Task / Activities
- Handle inbound and outbound customer calls
- Resolve customer queries via phone, email, and chat
- Maintain customer records and update CRM systems
- Coordinate with internal departments for issue resolution
- Ensure customer satisfaction and service quality standards
KPI: Performance Metrics
- Customer satisfaction scores
- Response and resolution time
- Daily call handling targets
- Accuracy of customer information updates
- Customer retention and complaint closure rate
Required Skills
- Good communication skills in English and local language
- Basic computer knowledge
- MS Office and email handling knowledge
- Customer handling skills
- Typing and documentation skills
Preferred skills
- Prior customer support experience
- CRM software exposure
- Problem-solving ability
- Call handling experience
- Multi-tasking skills
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
