Customer Care
1. Collect the booking form and rate chart from the concerned Sales Officer once a booking is confirmed.
2. Properly file all documents in designated files, including both hard copies and soft copies.
3. Send a welcome mail to the customer after booking confirmation and receipt of the token amount and send the receipts on time.
4. Prepare Sale Agreements Tripartite Agreements and other letters for clients and banks who are opting housing loan.
5. Share the draft agreement with the customer for approval and provide a copy to the Sales Officer.
6. Coordinate with the Documentation Department for agreements and Sale Deeds approved by CA and Advocate.
7. Ensure stage payments for agreement execution with the support of the Sales Officer.
8. Send the Car Parking Sketch to the customer, marking allotted slots clearly, and facilitate selection of remaining slots as per the agreement date.
9. Share payment due information with customers one month in advance, along with the account statement in the prescribed format.
10. Share payment due details with banks for loan customers in the prescribed format and follow up for receivables.
11. On receipt of payments, acknowledge via email, send scanned receipts, hand over originals to customers/banks, and file copies for records.
12. Update the receivables list and customer note sheet regularly after every follow-up action.
13. Record all communications (phone or email) in the note sheet.
14. Respond to emails daily; escalate critical queries to the concerned person.
15. Call/email customers for fund follow-ups and other important matters.
16. Maintain and update the customer address book.
17. Participate in site meetings as scheduled by the Site Team.
18. Visit each site once in 15 days without fail, review progress, and share findings with the Site In-Charge & Technical Coordinator.
19. Call Site/Project Engineers for regular work progress updates.
20. Ensure smooth coordination between Sales, Documentation, Site, and Customers.
21. Provide proactive support to customers, ensuring timely information flow and professional service.
Technical Support
1. Send project status reports with photos (individual flats and overall project) in the prescribed format twice a month.
2. Handle all customer correspondence related to technical matters concerning their flat.
3. Share standard drawings Architectural, electrical and plumbing with customers on agreement execution.
4. For any customer-requested changes or additional work, obtain feasibility confirmation from the concerned Technical department along with the financial implications.
5. Communicate the estimated financial impact of approved changes to the customer, share revised drawings (if any), and obtain their acceptance. Ensure payment is received before executing additional jobs.
6. Communicate all customized flat details to the Site In-Charge.
7. Conduct site visits to review project progress and monitor the implementation status of changes.
8. Once the customization work is completed, take photos and promptly report to the customer.
9. Inform customers about standard finishing materials used in the project and obtain confirmation.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
