Job Description:
We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our Bill Avenue. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and onsite. You will assist clients with technical issues related to Bill Avenue, such as trouble shooting errors while integrating , transactional queries, system functionality and training.
Responsibilities:
Respond to customer inquiries via phone, tickets, email, and live chat
Work in Rotational Shifts to manage a 24X7 support facility.
Troubleshoot technical issues related to Bill Avenue.
Assist with integration and configuration of Bill Avenue.
Resolve Merchant complaints in a timely and professional manner.
Document ,escalate, coordinate to resolve issues reported.
Stay current with the latest technology implementation and study trends, upgrade knowledge related to Bharat Bill Pay.
Monitor the health of the Bill Avenue , using in house developed tool coupled with log study and human intelligence.
Requirements:
Bachelor's degree in Computer Science or related field
Strong written and verbal communication skills
Ability to explain technical information to non-technical individuals
Ability to multitask and prioritize tasks in a fast-paced environment
This profile is Work from office
Infibeam Avenues offers a competitive salary, benefits, and opportunities for growth and development. If you are passionate about technology, we encourage you to apply for this exciting opportunity
Disclaimer : This job description is intended to provide a general overview of the responsibilities and requirements of the position. The actual duties and qualifications may vary based on the specific needs of the company.
Additional Comments
Boys candidates only as this role demands 24 X 7 shifts including Night Shifts. This is for Bill Avenue Technical Support.
