Location: Sarjapur, Bangalore
Job Summary:
We are looking for a courteous, organized, and customer-focused Front Office Executive to manage the reception and front desk operations at our Sarjapur wellness center. The ideal candidate should have 1–3 years of experience in the healthcare or hospitality industry, possess excellent communication skills, and ensure a seamless experience for patients and visitors.
Key Responsibilities:
- Welcome and assist patients, visitors, and guests in a professional and friendly manner.
- Manage front desk operations, including patient registration, appointment scheduling, and check-ins/check-outs.
- Handle incoming phone calls, emails, and inquiries, providing accurate information about services and appointments.
- Coordinate with doctors, therapists, and other departments to ensure smooth patient flow.
- Maintain patient records and update information accurately in the hospital/clinic management system.
- Process billing, payments, invoices, and issue receipts as per company procedures.
- Address patient concerns promptly and escalate issues when required.
- Ensure the reception area is clean, organized, and presentable at all times.
- Maintain confidentiality of patient information and comply with organizational policies.
- Support administrative tasks such as documentation, filing, reports, and inventory coordination.
- Assist in coordinating wellness programs, camps, and promotional events when required.
Key Qualifications:
- Bachelor's degree or Diploma in any discipline.
- 1–3 years of experience in a healthcare, hospital, wellness center, or hospitality environment.
- Experience in front office, reception, customer service, or guest relations is preferred.
- Basic computer proficiency, including MS Office and appointment management software.
- Experience with hospital/clinic management software will be an added advantage.
- Excellent verbal and written communication skills in English and Kannada.
- Knowledge of Hindi is an added advantage.
- Strong interpersonal and customer service skills.
- Professional appearance and positive attitude.
- Excellent organizational and multitasking abilities.
- Attention to detail and accuracy in documentation.
- Ability to remain calm and courteous during busy hours.
- Team player with a proactive approach to work.
- Prior experience in hospitals, clinics, wellness centers, resorts, or hospitality establishments.
- Passion for delivering outstanding customer experiences.
- Ability to handle multiple responsibilities with efficiency and professionalism.
- Willingness to work flexible shifts, weekends, or holidays as required.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
