Pune, Maharashtra
Job Summary
We are seeking a PLM Support lead Engineer to provide L1/ L2-level application support for ENOVIA/3DEXPERIENCE platforms within a managed services environment
Key Responsibilities
Lead the L1 service desk team
Provide L1/ L2 application support including Incident, Service Request and Problem Management.
Manage user provisioning, onboarding, permissions and security compliance.
Coordinate with other support teams.
Deliver incident reports and SLA tracking.
Maintain knowledge base and support quarterly KM reporting.
Drive continuous improvement and automation initiatives.
Skill Requirements
ENOVIA / 3DEXPERIENCE support experience, PLM data model understanding, ITIL processes, user access management.
Exposure to Control-M, automation tools, multi-PLM environments,Amazon Connect.
Other Requirements
Strong communication, coordination, and problem-solving ability.
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