Manage the Workforce Data delivery function within the GCS. The role ensures accurate, standardized, and timely execution of workforce data transactions, governance, and operational processes aligned with enterprise data standards.
Key Responsibilities
Manage and oversee end-to-end workforce data transactions, governance, and mass data change processes, ensuring absolute accuracy and timeliness.
Establish, maintain, and enforce data quality standards, Standard Operating Procedures (SOPs), and operational governance processes across the workforce data function.
Align GCS workforce data execution and delivery with overall enterprise service delivery expectations and standards.
Drive continuous improvement and automation initiatives to enhance data accuracy, processing efficiency, and operational performance.
Ensure strict compliance with data privacy requirements, regional regulatory standards, and internal FedEx data governance policies.
Monitor team performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), proactively identifying risks and resolving operational issues.
Partner and collaborate with HRIT, Analytics, and Process teams to support global data model alignment, system updates, and reporting integrity.
Knowledge & Experience
Extensive experience in HR operations or workforce data management within large, complex global organizations.
Strong expertise in HR master data management, organizational data governance, and workforce data processes.
Proven experience leading operational HR data teams and managing performance within a shared services or GCS environment.
High proficiency with HR information systems (e.g., Workday) and workforce data management platforms.
Demonstrated ability to drive process standardization, data quality improvement, and operational efficiency.
Key Skills
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
