1. Customer Communication & Support
- Attend inbound and outbound customer calls professionally.
- Provide accurate, timely, and effective resolutions to customer queries and concerns.
- Maintain a high level of customer satisfaction through courteous and empathetic communication.
2. Email Correspondence
- Draft and respond to customer emails with clarity, professionalism, and accuracy.
- Ensure all email communications are grammatically correct, well-structured, and aligned with company standards.
- Respond to customer emails within the defined turnaround time (TAT).
3. Deposit & ROI Calculations
- Calculate customer deposits as per the system-defined Rate of Interest (ROI).
- Verify calculations for accuracy before communicating details to customers.
- Maintain compliance with company policies and financial guidelines.
4. Data Management & Reporting
- Utilize Microsoft Excel for maintaining customer records, preparing reports, and performing data analysis.
- Apply basic Excel formulas and functions to improve efficiency and accuracy.
- Ensure customer information is updated and maintained correctly in internal systems.
5. Communication Excellence
- Demonstrate strong verbal and written communication skills.
- Maintain a professional tone and positive attitude during all customer interactions.
- Effectively explain company policies, products, and services to customers.
Pay: ₹15,000.00 per month
Benefits:
Work Location: In person
