Job Role: Cluster Trainer - Retail
Job Summary:
We are looking for a dynamic Cluster Trainer to drive training and capability development across retail stores. The role focuses on enhancing sales performance, customer experience and operational excellence through structured training and on-ground coaching.
Job Location: Chennai, Tirupur, Coimbatore, Madurai, Trichy, Vellore, Bangalore, Mangalore, Vijayawada, Hyderabad
Job Description: Responsibilities and Duties
Training Delivery
- Conduct induction and onboarding programs for new hires
- Deliver structured classroom and on-the-job training across multiple stores
- Facilitate training on Customer service excellence, Sales techniques & conversion skills, Product knowledge, Grooming & professional etiquette, Billing processes & SOP compliance, Store operations
Capability Development
- Enhance frontline sales and customer engagement skills
- Coach store staff on selling behaviour and customer interaction
- Support Store Managers in team capability building
- Conduct periodic refresher and upskilling programs
Training Needs Identification
- Assess skill gaps through store visits and performance observation
- Collaborate with Regional and Store Managers to identify development needs
- Recommend targeted training interventions aligned with business goals
Performance Coaching
- Provide on-floor, real-time coaching to retail employees
- Observe customer interactions and give constructive feedback
- Support underperforming stores with focused training initiatives
Training Operations & Execution
- Plan and manage training calendars across the cluster
- Maintain attendance records and training documentation
- Track training effectiveness and employee progress
- Ensure adherence to training compliance standards
- Prepare and submit training reports and dashboards
Field Engagement
- Travel extensively across assigned stores for training delivery and coaching
- Be flexible to work on weekends based on business needs
Required Experience, Skills, and Qualifications:
- 1 to 3 years of experience in Retail Training / L&D / Sales Training preferably from Apparel / Textile / Fashion / Retail
- MBA or Any Relevant Degree.
- Willing to travel extensively across assigned locations.
- Freshers can also apply.
Employee Benefits:
PF || Bonus || Gratuity || Leave Salary || Group Mediclaim Insurance (Self) || Group Personal Accident coverage || Uniform
Pay: Up to ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
