1. Key Responsibilities
A. Guest Service & Dining Experience
· Greet guests, assist with seating, and ensure timely service.
· Take orders accurately, upsell menu items, and explain dishes when required.
· Handle minor guest complaints and escalate major issues to the Floor Manager.
B. Supervision of Stewards
· Allocate tables and sections to stewards.
· Guide stewards on service sequence, grooming, and behaviour.
· Ensure tables are cleaned, reset, and prepared quickly after guest departure.
C. Order Coordination
· Coordinate with the kitchen for timely order dispatch.
· Check food presentation and accuracy before serving.
· Ensure smooth communication between kitchen and FOH team.
D. Billing & Payment Support
· Assist guests with queries related to billing and payment methods.
· Coordinate with cashier for corrections, split bills, or special instructions.
· Ensure orders, discounts, and cancellations are communicated clearly.
E. Hygiene & Table Readiness
· Monitor floor cleanliness, table setup, cutlery readiness, and service equipment.
· Ensure stewarding practices follow PFD hygiene standards.
· Report maintenance issues immediately.
F. Shift Support & Reporting
· Participate in pre-shift briefings and support operational readiness.
· Share updates with Floor Manager on guest feedback, staff performance, and floor issues.
· Assist in maintaining basic shift records if required.
2. Required Skills & Competencies
· Excellent communication and guest-handling skills.
· Strong knowledge of service sequence and menu items.
· Ability to guide stewards and maintain discipline.
· Pleasant personality with a service-oriented approach.
· Ability to handle peak-hour pressure.
3. Qualification & Experience
· HSC / Graduate; Hotel Management diploma preferred.
· 3–7 years of experience in restaurant service.
Pay: ₹18,000.00 - ₹19,000.00 per month
Benefits:
- Food provided
- Provident Fund
Application Question(s):
Experience:
- Captain: 1 year (Required)
Work Location: In person
