Position: Operations Executive – Air & Sea Freight
Department: Operations
Experience: 1–3 years in Freight Forwarding / Logistics preferred
Location: Porur, Chennai
Job Responsibilities
- Handle end-to-end Air and Sea Freight operations for import and export shipments.
- Coordinate with customers, shipping lines, airlines, freight forwarders, CHA/customs teams, transporters, and overseas agents.
- Coordinate shipment bookings and obtain freight rates, schedules, and space confirmation.
- Prepare and verify shipping and operational documents such as Invoice, Packing List, Bill of Lading (BL), Air Waybill (AWB), Shipping Bill, and other required documents.
- Track shipments and provide regular shipment status updates to customers.
- Coordinate with the CHA/customs team for customs clearance and documentation.
- Arrange pickup, transportation, port/airport movement, and delivery as required.
- Follow up with shipping lines/airlines for ETD, ETA, vessel/flight details, transshipment, arrival notices, and delivery status.
- Monitor shipment milestones and ensure timely movement and delivery of cargo.
- Coordinate for DO (Delivery Order), gate-in, container movement, and cargo release for sea shipments.
- Handle LCL/FCL and air cargo shipments and coordinate with relevant service providers.
- Maintain proper records of shipments, documents, quotations, and operational communications.
- Check and coordinate freight, local charges, detention/demurrage, and other applicable charges.
- Resolve operational issues, delays, documentation discrepancies, and customer queries promptly.
- Coordinate with the accounts team for billing, vendor invoices, and shipment-related payments.
- Prepare regular MIS and shipment reports for management.
- Ensure compliance with company procedures and applicable customs, shipping, and regulatory requirements.
Required Skills
- Good knowledge of Air & Sea Freight operations.
- Understanding of Import & Export procedures.
- Knowledge of Incoterms such as FOB, CIF, EXW, CFR, DDP, etc.
- Basic understanding of Customs Clearance and shipping documentation.
- Good communication and coordination skills.
- Strong follow-up and problem-solving abilities.
- Proficiency in MS Excel, Word, and email communication.
- Ability to manage multiple shipments and meet deadlines.
- Experience with freight forwarding/Logistics CRM or ERP software will be an advantage.
Key Performance Areas (KRA)
- Timely execution of shipments
- Accurate documentation
- Customer satisfaction and timely communication
- Effective coordination with vendors and service providers
- Reduction of shipment delays and additional charges
- Proper maintenance of operational records and MIS
- Timely billing and closure of shipments
Job Types: Full-time, Permanent
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
