Job Summary
The Operations Executive is responsible for planning, coordinating, and ensuring the successful execution of projects from approval to completion. This role involves project allocation, resource planning, coordination with internal teams, customer communication, documentation, timely project closure, and supporting the Accounts team for billing and collections. The ideal candidate should possess excellent coordination skills, strong follow-up abilities, problem-solving capabilities, and the ability to manage multiple projects while maintaining high customer satisfaction.
1. Key Responsibilities
1.1 Project Planning & Execution Coordinate and assign service calls and projects within 24 hours of approval. Plan project schedules and allocate technicians/resources efficiently. Ensure projects are completed within the committed timelines. Monitor project progress and proactively resolve execution issues. Escalate delays, risks, and critical issues to management in a timely manner.
1.2 Documentation Management Collect and verify Installation Reports (IR), Work Completion Certificates (WCC), Delivery Challans (DC), and other project documents. Ensure all project documentation is completed and submitted within 3 working days after project completion. Maintain accurate project records and documentation for future reference. Coordinate with relevant departments for any missing or pending documents.
1.3 Customer Coordination Provide timely project status updates to customers. Coordinate installation schedules and project completion with customers. Address customer queries professionally and ensure a smooth service experience. Maintain high customer satisfaction throughout the project lifecycle.
1.4 Material & Logistics Coordination Coordinate with Stores, Procurement, and Logistics teams for material availability. Ensure all required materials are dispatched before project execution. Prevent project delays caused by material shortages or internal coordination issues. Track material movement and ensure timely delivery to project sites.
1.5 Site Monitoring & Project Closure Track all ongoing and pending project sites regularly. Ensure timely closure of all pending projects. Minimize repeat visits by ensuring quality execution during the first visit. Conduct weekly reviews of pending sites and follow up until closure.
1.6 Accounts & Collection Support Coordinate with the Accounts team for invoice-related documentation. Obtain customer confirmations required for billing. Support payment follow-ups by ensuring complete project documentation. Assist in the smooth release of invoices and payments.
Pay: ₹5,000.00 - ₹12,000.00 per month
Work Location: In person
