About the Role
We are looking for a confident and professionally driven CRM Executive to join our growing team. In this role, you will be the primary point of contact for our clients, responsible for building strong relationships, managing client interactions, and ensuring a seamless experience at every touchpoint. The ideal candidate is well-spoken, highly presentable, and thrives in a client-facing environment.
Key Responsibilities
- Schedule, coordinate, and lead client meetings — both in-person and virtual — in a professional manner.
- Serve as the primary liaison between clients and internal teams to ensure smooth communication and timely delivery.
- Maintain and update the CRM system with accurate client data, interaction history, and follow-up tasks.
- Understand client needs and expectations, and proactively address concerns to ensure satisfaction and retention.
- Prepare meeting agendas, minutes, reports, and client-facing presentations in fluent English.
- Track client accounts, identify upsell or renewal opportunities, and coordinate with the sales team accordingly.
- Follow up on action items post-meetings to ensure commitments are fulfilled on time.
- Maintain a professional and positive brand image during all client interactions.
Required Skills & Qualifications
- 1–2 years of experience in CRM, client servicing, account management, or a similar client-facing role.
- Excellent verbal and written communication skills in English — clear, confident, and articulate.
- Professional presentation and interpersonal skills with a polished demeanor.
- Proficiency in CRM tools (e.g., Salesforce, Zoho CRM) is an advantage.
- Strong organizational skills with an ability to manage multiple client accounts simultaneously.
- Proficient in MS Office / Google Workspace — especially PowerPoint, Excel, and Docs.
- Ability to remain calm, solution-focused, and professional under pressure.
- A proactive, self-motivated attitude with a high level of accountability.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
