As a Customer Care Executive at our charging station office , you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. Customer Support:
Respond promptly and professionally to customer inquiries, concerns, and issues via various communication channels, including phone, email
· Provide accurate information about our services and assist customers effectively.
2. Problem Resolution:
Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.
Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.
3. Order Assistance:
Assist customers with placing, modifying, or canceling order of our card on the platform.
Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.
4. Technical Support:
· Provide basic technical support to record, and maintain customer data,
5. Product Knowledge:
· Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.
6. Customer Feedback:
· Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.
Room for professional growth and development.
·rotational work arrangements and a positive work-life balance.
Qualifications and Skills:
· Diploma or Bachelor's degree Is required.
· Freshers can also apply
· Excellent communication skills, both written and verbal.
· Strong problem-solving abilities and a proactive attitude.
· Proficiency in using customer support software and tools.
· Ability to handle multiple tasks simultaneously and manage time effectively.
· Empathetic and patient demeanor when dealing with customer concerns.
· Flexibility to work in shifts, including evenings and weekends.
· Attention to detail and accuracy in maintaining records and documentation.
Benefits:
· Competitive salary
· Opportunity to work in a fast-paced startup environment
· Ongoing training and professional development opportunities.
· Collaborative and supportive team culture.
· Potential for career growth and advancement.
If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic start-up revolutionizing the power industry, we invite you to apply for the position of Customer Care Executive. Join us on this exciting journey as we create a seamless and enjoyable food-ordering experience for our valued customers.
Join us in revolutionizing the way people experience EV's and be an integral part of our online app startup's success. If you are an organized, proactive, and motivated individual with a passion for administrative excellence, we encourage you to apply and become a valuable member of our team.
To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are a great fit for this position.
Job Types: Permanent, Fresher
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund
Education:
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
