Job Description – Operations Manager
Company: Akasa Coworking Pvt. Ltd.
Location: Mumbai
Department: Operations & Administration
Employment Type: Full-Time | Work from Office
Experience: 5–6 Years
Key Responsibilities
Operations Management
- Manage the overall day-to-day operations of the coworking center.
- Ensure smooth functioning of all operational activities and maintain high service standards.
- Develop, implement, and improve Standard Operating Procedures (SOPs).
- Monitor operational performance and recommend process improvements.
- Ensure workspace readiness and efficient space utilization.
Facility & Infrastructure Management
- Oversee housekeeping, security, maintenance, engineering, IT infrastructure, and office utilities.
- Ensure proper functioning of electrical systems, HVAC, internet, CCTV, access control, and office equipment.
- Conduct routine inspections and coordinate preventive and corrective maintenance.
- Manage inventory, office assets, and operational supplies.
Vendor & Customer Management
- Manage vendors, contractors, and AMC partners while ensuring SLA compliance.
- Negotiate contracts and monitor vendor performance.
- Build strong relationships with members and corporate clients.
- Resolve customer concerns promptly and maintain high customer satisfaction.
- Support community engagement activities and member events.
Team Leadership
- Lead and supervise the operations, front office, housekeeping, security, and support teams.
- Conduct team training, performance reviews, and workforce planning.
- Promote a customer-focused, collaborative, and performance-driven work culture.
Financial & Compliance Management
- Prepare and manage operational budgets.
- Monitor expenses and identify cost optimization opportunities.
- Ensure compliance with statutory regulations, fire safety, labor laws, and company policies.
- Maintain operational documentation, licenses, and audit records.
Reporting & Coordination
- Prepare daily, weekly, and monthly operational reports.
- Track key operational KPIs and present performance updates to management.
- Collaborate with Sales, HR, Finance, IT, and other departments to ensure seamless business operations.
Qualifications
- Bachelor's Degree in Business Administration, Operations Management, Hospitality, Facility Management, Engineering, or a related field.
- MBA or postgraduate qualification will be an added advantage.
- Professional certifications in Operations or Facility Management are preferred.
Experience
- 5–6 years of relevant experience in Operations Management, Facility Management, Hospitality, Commercial Real Estate, or Coworking Operations.
- Experience in managing teams, vendors, customer service, and commercial office operations is highly preferred.
Required Skills
- Operations & Facility Management
- Team Leadership & People Management
- Vendor & Contract Management
- Budgeting & Cost Optimization
- Customer Relationship Management
- Inventory & Asset Management
- Compliance & Safety Management
- MIS Reporting & Operational Analysis
- Problem Solving & Decision Making
- Excellent Communication & Interpersonal Skills
- Strong Organizational and Time Management Skills
Key Performance Indicators (KPIs)
- Operational efficiency and service quality
- Customer satisfaction and member retention
- Facility maintenance and infrastructure uptime
- Vendor performance and SLA compliance
- Budget adherence and cost optimization
- Team productivity and operational excellence
- Compliance with statutory and safety standards
- Timely resolution of operational issues
Pay: ₹50,000.00 - ₹60,000.00 per month
Work Location: In person
