Role Summary:
Hands-on IAM specialist responsible for implementing, configuring, and supporting Auth0 solutions on the Customer Identity (CIAM) side within a banking/financial services environment, including real-time troubleshooting of customer authentication issues.
Key Responsibilities:
Implement and configure Auth0 Customer Identity modules (Universal Login, connections, MFA, Actions/extensibility, attack protection, logging)
Design and support OAuth 2.0 / OpenID Connect flows for customer-facing applications
Debug customer identity issues in real time, with intimate knowledge of JSON Web Tokens (JWT) — claims, signatures, expiry, audience/issuer validation, access/refresh token behavior
Apply and support FAPI 2.0 (Financial-grade API) aligned authentication and authorization patterns
Integrate Auth0 with APIs, applications, and identity federation/SSO where required
Contribute to identity runbooks, playbooks, and process documentation
Support audit and compliance evidence gathering related to customer authentication and access
Escalate and coordinate on critical customer-identity events with senior leadership
Required Experience:
6+ years in IAM / identity security, with 3–5+ years of hands-on Auth0 (Customer Identity) implementation and support experience
Proven experience debugging production customer auth/token issues under time pressure
BFSI client-facing implementation experience preferred
Core Technical Expertise:
Auth0 (Customer Identity / CIAM)
JSON Web Tokens (JWT), OAuth 2.0, OpenID Connect
FAPI 2.0 standard familiarity
MFA, PKCE, token/session lifecycle, secure client patterns
Identity federation and SSO as applied to CIAM
API security fundamentals related to customer authentication
Preferred Certifications
Auth0 / Okta-related identity certifications (as applicable); cloud identity adjacency (e.g., Microsoft Entra ID / Azure AD B2C) a plus
Location / Work Model
Bengaluru (or ThoughtFocus India delivery location) — dedicated to a US banking client account, India-based employment with ThoughtFocus
