Job Description - Roles and Responsibilities
As a Hotel Front Office Executive, you will be the first point of contact for guests arriving at the hotel. You will be responsible for ensuring exceptional customer service, efficient front desk operations, and a memorable guest experience.
· Greet guests upon arrival and ensure a smooth check-in process.
· Verify guests' information and assign rooms according to their preferences and requirements.
· Process payments and manage guest accounts accurately during check-out.
· Provide prompt, courteous, and efficient service to guests.
· Address guest inquiries, requests, and complaints promptly and professionally
· Ensure guest satisfaction by resolving issues and anticipating their needs
· Handle room reservations, changes, cancellations, and room assignments.
· Maintain accurate records of room availability and guest information using hotel management software.
· Serve as a liaison between guests and other hotel departments
· Relay important information to guests regarding hotel amenities, policies, and local attractions.
· Perform administrative duties such as answering phones, responding to emails, and handling correspondence.
· Maintain a tidy and organized front desk area, including lobby and guest service areas
· Manage cash transactions and maintain a balanced cash drawer
· Prepare daily reports and reconcile transactions accurately.
· Follow hotel safety protocols and procedures to ensure the security of guests and staff.
· Handle emergency situations calmly and efficiently
Skill Sets & Competencies:
· Proven experience in a customer service role, preferably in the hospitality industry.
· Excellent communication and interpersonal skills
· Strong organizational and multitasking abilities.
· Proficiency in computer systems and hotel management software
· Ability to work flexible hours, including nights, weekends, and holidays
NOTE: The job description is subject to change with either addition or deletion of role’s responsibilities over the course of time as per the business needs and company’s discretion
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
