Notice Period: Immediate
Experience: 2+ Year
Compensation: Starting from ₹15,000 per month with every 2 months increase by ₹1000 based on client's feedback till it reaches ₹20,000 per month.
Reward: attractive incentives payout on completion of 12 months contract .
Risk: you will be liable to pay a contract breakage penalty equivalent to the compensation for the balance contract period from the minimum 12 months committed.
Shift: Must be available in US CDT Time-zone i.e, 7:30 PM – 3:30 AM IST (9 AM - 5 PM CDT)
Key Requirements:
Customer Success & Support
- Onboard new customers and introduce them to products, services, and portal features
- Understand customer needs, resolve concerns promptly, and ensure high satisfaction
- Act as a customer buddy, building strong and long-term relationships
- Guide customers through portal and product workflows for smooth adoption
- Communicate product features, service updates, and benefits clearly
- Be a continuous partner throughout the entire customer lifecycle
- Manage customer communication via Zoom, Microsoft Teams, email, and social platforms
- Coordinate and schedule meetings, demos, and follow-ups using strong calendaring skills
Sales & Lead Generation
- Identify upsell and cross-sell opportunities based on customer usage and needs
- Qualify inbound leads and assist in converting prospects into customers
- Follow up with warm leads, trial users, and dormant prospects to drive conversions
- Support sales campaigns, promotions, and outreach initiatives
- Maintain CRM records, lead status, and sales pipeline tracking
- Conduct product demos and introductory calls for prospects
- Collect customer feedback, testimonials, and success stories
- Collaborate with sales and marketing teams to nurture leads and close deals
Required Skills & Qualifications:
- Basic Accounting knowledge
- Excellent English verbal and written communication skills
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong interpersonal and relationship-building skills
- Understanding of Social Media Management
- Hands-on experience with Zoom and Microsoft Teams
- Excellent organizational, follow-up, and coordination skills
- Sales-oriented and customer-centric mindset
Pay: From ₹15,000.00 per month
Work Location: Remote
