Job Description – E-commerce Manager (Jewellery Industry)
Location: Andheri East, SEEPZ, Mumbai
Experience: 7–10 Years
Job Type: Full-Time (On-Site)
Job Summary
We are seeking an experienced E-commerce Manager with a proven track record in the Jewellery Industry to lead and expand our international online business. The ideal candidate will have extensive experience managing global marketplaces, ERP systems, digital advertising (PPC), product catalog management, and cross-functional teams.
This role requires a strategic leader who can drive online sales growth, optimize marketplace performance, improve operational efficiency, and ensure seamless end-to-end e-commerce operations across international markets.
Key ResponsibilitiesE-commerce & Marketplace Management
- Manage and grow international online sales across Amazon, eBay, Etsy, Walmart, Shopify, and other global marketplaces.
- Develop and implement marketplace strategies to increase revenue, profitability, and customer acquisition.
- Monitor marketplace account health and ensure compliance with international marketplace policies.
- Manage product listings, catalog updates, pricing strategies, promotions, and seasonal campaigns.
- Optimize product listings through SEO, keyword research, enhanced content, and conversion rate optimization (CRO).
Digital Marketing & PPC
- Plan, execute, and optimize PPC campaigns across:
- Amazon Advertising
- eBay Promoted Listings
- Monitor campaign performance, ROAS, ACoS, CTR, CPC, and conversion metrics.
- Optimize bids, budgets, keywords, and advertising strategies to maximize ROI.
- Collaborate with the marketing team on promotional campaigns and customer acquisition initiatives.
ERP & Operations Management
- Manage ERP systems for inventory control, order processing, pricing, stock synchronization, and reporting.
- Coordinate with production, inventory, logistics, and customer support teams to ensure smooth order fulfillment.
- Forecast inventory requirements based on sales trends and marketplace demand.
- Ensure accurate stock management across all sales channels.
- Handle international shipping coordination, returns, and export documentation.
Analytics & Reporting
- Analyze marketplace performance using:
- Google Analytics
- Marketplace Seller Dashboards
- Business Intelligence Reports
- ERP Reports
- Prepare weekly and monthly sales reports with actionable insights.
- Identify opportunities to improve sales, customer experience, and operational efficiency.
Team Leadership
- Lead, mentor, and manage the e-commerce team.
- Assign responsibilities, monitor KPIs, and conduct regular performance reviews.
- Collaborate with design, content, marketing, and IT teams to execute business objectives.
- Drive continuous process improvements and implement industry best practices.
Required Skills & Qualifications
- 7–10 years of experience in E-commerce, preferably within the Jewellery Industry.
- Strong experience managing international marketplaces such as Amazon, eBay, Etsy, Walmart, and Shopify.
- Hands-on experience with ERP systems such as Oracle NetSuite, SAP Business One, Microsoft Dynamics, Odoo, Zoho ERP, or similar.
- Strong expertise in:
- Amazon PPC
- eBay Promoted Listings
- Excellent knowledge of marketplace SEO, keyword research, listing optimization, and conversion rate optimization (CRO).
- Experience in inventory management, order processing, and international logistics.
- Strong analytical skills with proficiency in Microsoft Excel, Google Analytics, and reporting tools.
- Excellent leadership, communication, and problem-solving abilities.
- Ability to manage multiple projects in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.
- Google Ads Certification and/or Amazon Advertising Certification is an added advantage.
- Prior experience in an export-oriented jewellery manufacturing company.
- Knowledge of international shipping regulations, customs documentation, and global marketplace compliance.
Key Performance Indicators (KPIs)
- Online Sales & Revenue Growth
- Marketplace Account Health
- ROAS (Return on Ad Spend) & PPC Performance
- ACoS (Advertising Cost of Sales)
- Conversion Rate Improvement
- Product Listing Quality & SEO Performance
- Inventory Accuracy & Stock Availability
- Order Fulfillment & On-Time Delivery
- Customer Satisfaction & Marketplace Ratings
- Team Productivity & Operational Efficiency
Pay: ₹50,000.00 - ₹100,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
